2009
Bachelor of Science in Information Technology
Cebu Institute of Technology
More Info About Me
I am a Virtual Assistant with experience in customer/technical support, data entry, research, and email & social management, skilled at supporting clients with administrative tasks. I am eager to apply my skills to contribute to client success.
My Skills and Competencies
Salesforce
Data Migration
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer/Technical Support
Certificates
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My Experience and Education
March 23, 2026
-
present
Accenture
(Customer Service Representative)
- Professionally handle incoming customer calls while delivering excellent customer service.
- Provide assistance with product information, account-related concerns, billing inquiries, and service requests.
- Assess customer needs and recommend suitable products, services, or solutions based on their requirements.
- Identify opportunities to upsell relevant products and services to enhance customer satisfaction and achieve sales objectives.
2018
-
2018
Direct Client from UK
(Virtual Assistant)
- Posting available properties owned by the client
- Managing client’s business email
- Researching and Data entry using Microsoft Excel
2018
-
2018
Acadsoc
(ESL teacher (Work from Home))
- Helping Chinese students such as kids and adults to learn English
language
- Provide students with different kinds of topics that will exercise their
communication skills
2014
-
2016
Convergys
(Technical Support Representative)
- Assist residential customers with internet connection
issues
- Basic billing concerns
- Internet upgrades
- Assist small to medium sized business/companies with
network connections
2013
-
2014
Alorica
(Customer/Technical Support Representative)
- Assist customers with phone, internet and cable issues
- Basic billing concerns
2013
-
2013
The Property Specialist.com
(IT Admin Support)
- Provide assistance on both hardware and software issues
- Basic PBX server administration
- Gmail account creations for all agents
- Extracting agents' logins from Biometrics
2010
-
2010
MDC Development Services, Inc.
(Interactive Risk Specialist (IRS) agent)
- Stock Trading
My Services
Customer/Technical Service
Resolve customer's account-related, billing, product/service and technical related issues
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Web Research
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Data Entry
Typing/Manually entering data into spreadsheets (Excel) or databases
Email marketing
Manage emails for clients