2017
Bachelor in Elementary Education
Northern Iloilo Polytechnic State College-Lemery Campus
More Info About Me
My name is Cyron Jay S. Dacayo, an education professional and customer service specialist from Iloilo, Philippines. I graduated with a Bachelor in Elementary Education from Northern Iloilo Polytechnic State College – Lemery Campus in 2017.
My professional journey began in the business process outsourcing (BPO) industry, where I gained over five years of experience in customer service and technical support through companies such as Teletech, iQor, and Asurion. These roles strengthened my communication, problem-solving, technical troubleshooting, sales, and customer relationship management skills.
In 2023, I transitioned to the education sector and joined the Department of Education (DepEd) as a Teacher I. Currently serving as a Teacher-In-Charge, I manage both instructional and administrative responsibilities, including school operations, personnel coordination, stakeholder engagement, and the implementation of educational programs. This role has enhanced my leadership, organizational, and decision-making abilities while allowing me to contribute meaningfully to the development of learners and the community.
I am a dedicated, adaptable, and results-oriented professional who values continuous learning, teamwork, and excellence in service. With a unique combination of customer service expertise and educational leadership experience, I am committed to making a positive impact in every organization I serve.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2026
DepEd
(Teacher 1/Teacher In-Charge)
Manage all administrative and operational duties of the school while continuing instructional and teaching loads.
2022
-
2023
Asurion, Iloilo, Philippines
(Technical Sales Representative)
Answer incoming communications from customers. Conduct research to provide answers for customers to resolve their technical issues with their phones and to offer products to customers.
2018
-
2022
IQOR, Iloilo, Philippines
(Customer Service Representative)
Answer incoming communications from customers. Conduct research to provide answers for customers to resolve their issues specifically with their phones.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.