2014
Bachelor of Science in Hotel and Restaurant Management
Lyceum of Alabang
More Info About Me
I have over 10 years of experience in customer service, guest communication, hotel reservations, and short-term rental operations.
I have worked with companies such as Airbnb, Hilton Hotels & Resorts, Limonbnb, Renjoy, and Beyond Stay EU. My experience includes working with guests through Airbnb, Booking.com, and VRBO, handling guest questions, solving issues, managing disputes, and following up on guest requests.
I have experience working closely with Housekeeping and Maintenance teams to track work orders and make sure tasks are completed on time. I have experience using tools such as Guesty, HostAI, Breezeway, Notion, and Airtable.
I also have experience as a Team Leader, where I supported team members, provided coaching, monitored performance, and helped improve team processes.
I am organized, reliable, and focused on clear communication. I work well with different teams and can handle guest concerns and daily operations in a professional and timely way.
My Skills and Competencies
Property Management
Booking and Reservation Management
Guest Communication
Multi-Platform Proficiency
Certificates
×
![]()
My Experience and Education
October 2023
-
August 2026
Beyond Stay EU | Remote
(Guest Relations & Operations Specialist)
Personally coordinate with guests across Airbnb, Booking.com, VRBO & direct bookings. Manage maintenance and cleaners work orders. Tracking damage claims every turnover. Tracking payment for VRBO and direct bookings. AI Trainer
https://beyondstay.eu/
August 2021
-
October 2023
Renjoy | Remote
(Guest Communication Specialist)
Main point of contact for Airbnb, Booking.com, and VRBO guests. Working closely with Housekeeping and Maintenance. Using a suite of tools: HostAI, Guesty, and Breezeway for communications and operations, and Notion and Airtable to help keep every detail organized, and contributing to the making process for the business
https://renjoy.com/
June 2020
-
Aug 2021
Limonbnb | remote
(Guest Communications & Process Analysis)
Respond promptly and professionally to Guest inquiries. Provide detailed and accurate information about our properties, amenities, and local attractions. Assist Guests with booking inquiries, reservation changes, and other related requests. Process Analysis, responsible for implementing and designing workflows that enable a smooth functioning of our Guest Communications team
December 2016
-
June 2020
Airbnb | onsite
(Operations Team Leader)
Involves providing guidance, coaching, and mentorship to team members, monitor and assess team performance, providing regular feedback and coaching to help team members reach their full potential, and ensuring the team's performance aligns with organizational objectives
May 2016
-
December 2016
Airbnb | onsite
(Case Manager)
Serve as a dedicated point of contact for Airbnb Hosts and Guests, offering assistance to resolve issues and disputes. Investigate and resolve complex issues, disputes, and complaints
January 2016
-
May 2016
Hilton Resorts and Hotels Customer Care | onsite
(Floor Support)
Supporting new hires. Proactive and approachable presence on the floor, offering immediate help to individuals who require guidance, information, or assistance
June 2014
-
January 2016
Hilton Resorts and Hotels Customer Care | onsite
(Hotel Reservation Specialist)
Handle Hotel reservations efficiently and ensure excellent customer service. Interact with customers, assist with booking inquiries, manage reservations accurately, and provide support throughout the reservation process
My Services
Guest Communication
Responding to guest inquiries, providing pre-arrival information, and managing check-in/check-out procedures.
Listing Optimization
Enhance your Airbnb listing with expert optimization techniques to boost visibility, and attract more guests.
Reviews and Feedback Management
Enhance your Airbnb reputation effortlessly with expert review management solutions.
Revenue Management
Monitoring pricing strategies and adjusting rates based on demand, events, and seasonal trends to maximize revenue.
Calendar Management
Updating property availability, syncing calendars across multiple platforms, and managing the booking schedule.
Maintenance Coordinator
Organizing work orders and ensuring the timely completion of cleaning services, repairs, and property maintenance.
Testimonials
Bianca Balandan - Reservations Team Lead & Property Manager, Property Management inc.
Cyrus is an invaluable asset to our team, consistently demonstrating exceptional dedication, professionalism, and a genuine passion for their work. I am confident that they will continue to excel and positively impact any endeavor he will undertake.
Leo Alicarte - Sr. Operations Manager, Airbnb
Cyrus is fantastic at leading his team. He knows how to connect with team members, motivate them, and make everyone feel valued. His performance management skills have helped our team excel, as he sets high standards, offers guidance, and holds everyone accountable.
Cyrus also excels in keeping the team engaged and accountable. He creates a positive work environment where team members are happy and productive. His approach to consequence management ensures that everyone understands the importance of their actions.
Dhamielyn Altizo-Sarno - Owner and CEO at PRO VA
Cyrus Sampedro has been outstanding as a trainee virtual assistant. He learns and uses new information quickly and is always eager to take on tasks. With great communication and organizational skills, he can be a big help in managing daily tasks and responding to clients. Cyrus is a great team player, and I highly recommend him for any virtual assistant role