2016
Bachelor of Secondary Education major in English
University of Rizal System
More Info About Me
Organized and task-driven financial experienced with 5 years of experience managing payroll data for business owners. Exceptional with time management and adapting to new and complex technologies. Collaborates generously with team members and puts in extra time to complete tasks successfully.
My Skills and Competencies
Bookkeeping Specialist
Data Entry
Content Creator
Payroll Specialist
Certificates
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My Experience and Education
November 2022
-
March 2025
ADP PHILLIPINES INC
(RESOLUTIONS SUPPORT SPECIALIST)
-Responsible in solving client issue in running payroll
-Review, research and analyzed the Tax notice
-Educate client with the process of payroll and ensure with the tax
updates
-Generate and help client preparing payroll and tax summary
-Handle technical issues in processing payroll
-Manage payroll functions, including calculating employee paychecks, withholding taxes, and any other deductions, as well as maintaining accurate payroll records for businesses
September2019
-
November2022
ADP PHILIPPINES INC
(SBS CLIENT SERVICE)
-Serve as a subject matter expert in handling routine client requests for ADP clients
-Resolve routine customer concerns with pre-defined solutions related to
payroll and tax
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
-Answer non-technical questions regarding ADP products
-Provide consultation and help answer non-technical questions
supporting less-experienced specialists on the team
-Learn and navigate ADP systems in order to respond to issues.
April 2018
-
August 2019
Concentrix Philippines
(TECHNICAL CHAT SUPPORT)
-Providing technical support for customers experiencing issues with the
products, coordinating to different departments in accordance to the
needs of customers such as orders, delivery, and some technical aspects of the product
Walk thru customers in pairing/connecting cameras through
Bluetooth and WiFi
Responsible for diagnosing cameras hardware or software faults and
Provide solution in billing and/or orders of customers concern
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Specialist
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.
US | AUSTRALIAN PAYROLL SPECIALIST
Manages end-to-end payroll processing, ensuring accuracy and compliance with federal, state, and local regulations.