2011
Bachelor of Science in Nursing
St Paul University Dumaguete
More Info About Me
I am a motivated person with experience in customer service and appointment setting. I take pride in being detail-oriented, reliable, and committed to delivering excellent service.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Appointment Setting
Certificates
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My Experience and Education
2020
-
2021
Delonix Marketing Corporation
(Booking Staff)
Receive and process bookings via phone and email
Communicate booking details, changes, and confirmations to customers
Handle cancellations, rebookings, and special requests
Coordinate with service teams to ensure smooth fulfillment
Address customer inquiries related to bookings and availability
2011
-
2013
Qualfon, Philippines, Inc.
(Customer Service Representative)
Answer customer inquiries via phone and email
Provide accurate information about products, services, and policies
Escalate complex issues to the appropriate department when needed
Document customer interactions in the system
2017
-
2020
Flight Centre Travel Group
(Travel Agent)
Book flights and travel insurance through phone and email
Handle rebooking, refunds, and travel-related issues
Coordinate with airlines regarding airline schedule changes
Advise clients on travel policies, cancellations, and changes
2013
-
2017
Qualfon, Philippines, Inc.
(Number Portability Specialist)
Process mobile number porting requests from one service provider to another
Troubleshoot and resolve porting issues, rejections, and delays
Escalate complex or failed port requests when necessary
Follow data privacy and security standards
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.