2012
BS Nursing
Our Lady of Fatima University
More Info About Me
Hi, I’m Daphne, a Registered Nurse in the Philippines with a passion for caring for people—whether in healthcare or customer experience. I’m a dynamic, results-driven leader with a proven track record in the Insurance BPO industry, growing from a front-line CSR to overseeing Customer Experience and Training functions.
I thrive on optimizing processes, developing high-performing teams, and delivering exceptional service outcomes. Known for my attention to detail, resilience, and collaborative leadership, I empower my team while fostering professional growth.
With a unique blend of nursing expertise, customer service experience, and strategic leadership, I excel in environments that value clear communication, teamwork, and shared success.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2026
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(Lead Assistant Manager - Training and Development)
Assist in designing, developing, and implementing training programs for employees across all levels. Lead and facilitate training sessions, workshops, and e-learning initiatives. Mentor and guide training team members to deliver high-quality learning experiences
2017
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2023
Life Insurance Vertical
(Customer Experience Assistant Manager)
Collect, analyze, and interpret customer feedback, surveys, and interaction data across multiple channel. Prepare and present clear reports, dashboards, and recommendations for senior management. Mentor and coach team members in customer experience best practices, analytics, and problem-solving approaches
2016
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2017
EXL Service PH
(Customer Service Representative | Life Insurance)
Serve as the primary point of contact for life insurance customers regarding policy inquiries, claims, and filing processes. Assist clients in understanding policy coverage, terms, and benefits. Guide clients through the life insurance application and claims process, ensuring a smooth and accurate experience
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.