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Electronics and Communication Engineering Technology
Rizal Technological University
More Info About Me
Hi I’m Daryl Charlene, but you can call me Daryl. I am your trusted Virtual Assistant, helping business owners work smarter and grow faster
I am a passionate and reliable Virtual Assistant dedicated to helping entrepreneurs and business owners achieve efficiency, consistency, and customer satisfaction. With experience in quality assurance, product promotion, and customer service, I bring strong communication, adaptability, attention to detail, and problem-solving skills to every project. My technical expertise includes QA process evaluation, merchandising support, CRM management, data entry, and customer support through email, chat, and voice. I aim to provide organized, high-quality virtual assistance that enhances productivity, strengthens brand presence, and supports overall business growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2026
Accenture
(Quality Auditing Associate)
Conducts internal audits to ensure compliance with company policies, regulatory standards, and quality management systems.
Deliver detailed, constructive feedback and coaching sessions to agents to improve performance and quality metrics.
Analyze data to identify the root cause of errors, errors/discrepancies, and trends, recommending solutions to improve process quality.
Document audit findings in quality tools, maintain compliance documentation, and report on quality metrics.
Participate in, or lead, process calibration sessions with stakeholders to ensure consistent auditing standards.
2021
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2021
GLOBAL VENTURE PROMOTIONS AND MARKETING SERVICES CORP.
(Field Product Specialist)
Conduct product demonstrations, presentations for clients and sales team.
Collaborate with the sales team to identify customer needs and recommend suitable product solutions.
Gather customer feedback and market insights to assist in product improvement and development.
Monitor competitor products and market trends to support strategic planning.
Prepare reports on product performance, customer satisfaction, and field activities.
Build and maintain strong relationships with clients to encourage loyalty and repeat business.
2019
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2020
INSPIRO RELIA, INC.
(Customer Service Representative)
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues efficiently while maintaining a positive attitude.
Process orders, returns, and account updates accurately.
Document customer interactions and feedback in the company’s CRM system.
Collaborate with other departments to ensure customer needs are met.
Follow up with customers to ensure satisfaction and issue resolution.
My Services
Data Entry
Maintaining data integrity, organizing records, and supporting smooth business operations.
Online Bookkeeping
Managing daily transactions, reconciling accounts, and preparing financial reports that support informed decision-making
Medical VA
Managing patient records, scheduling appointments, handling billing and insurance tasks, and maintaining confidentiality