2020
BS in Computer Engineering
University of the East
More Info About Me
A Tech-savvy individual who excels in Administrative tasks, CRM tools, GoHighLevel, Monday.com and Workflow Automation.
My Skills and Competencies
Social Media Management
Customer Relationship Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
Alorica Philippines
(Chat Support / Customer Service Representative)
Assisted customers through live chat by addressing inquiries related to accounts, billing, plans, and device troubleshooting. Delivered fast, accurate, and customer-focused support while maintaining brand voice. Resolved issues efficiently, recommended relevant services when appropriate, and documented all interactions in company systems.
2025
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2025
Yield Guild Games
(Game Tester)
Performed detailed testing of video games to identify bugs, glitches, and performance issues. Completed in-game milestones and provided structured feedback on gameplay mechanics, UI, and overall user experience to support development improvements.
2023
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2024
Oni Cybernet Cafe
(Front Desk Clerk / Technical Support)
Provided customer assistance for account setup, login issues, and basic technical troubleshooting. Managed front desk operations including inventory updates and filing. Maintained and repaired computers and network systems to ensure smooth daily operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Expert
Handling customer inquiries, complaints, and feedback