BS in Hospitality Management
Don Honorio Ventura State University (PSU now)
A Hospitality Management graduate with hands-on experience in hotel administration and the cruise line industry. Experienced in guest service, administrative support, housekeeping, and maintaining high service standards. A dependable, adaptable, and hardworking professional who works well in fast-paced and multicultural environments.
Don Honorio Ventura State University (PSU now)
Maintained cleanliness and presentation of hotel public areas, including lobbies, hallways, elevators, restrooms, and lounges.
Performed sweeping, mopping, vacuuming, dusting, polishing, and sanitizing according to hotel standards.
Ensured guest areas were clean, safe, organized, and welcoming at all times.
Responded promptly to guest requests and provided friendly, professional assistance.
Reported maintenance issues, damaged facilities, and safety concerns to the appropriate department.
Replenished cleaning supplies and maintained proper housekeeping equipment.
Worked closely with the housekeeping and other hotel departments to ensure smooth daily operations.
Followed proper hygiene, safety, and sanitation procedures while maintaining a guest-focused attitude.
Managed daily administrative and office tasks, including filing, data entry, document preparation, and record keeping.
Assisted with hotel reports, schedules, correspondence, and other administrative documents.
Coordinated with different hotel departments to ensure smooth daily operations.
Handled phone calls, emails, inquiries, and internal communications professionally.
Maintained accurate and organized guest and office records while ensuring confidentiality.
Assisted guests and staff with administrative requests and provided prompt, courteous support.
Monitored office supplies and assisted with inventory and procurement requests.
Used Microsoft Office, email, spreadsheets, and other office tools to complete daily tasks efficiently.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.