Diploma in Information Technology
Systems Technology Institute Novaliches
I am hardworking and reliable professional who values accuracy, teamwork, and continuous learning. Known for being organized, proactive, and adaptable in fast-paced environments. Passionate about contributing positively to the team while consistently delivering high-quality results.
Systems Technology Institute Novaliches
Providing coaching for new employees as well as for the existing 20+ employees within the team.
Overseeing the work of new employees, giving tips and advice for maintaining smooth integration in the team and the work process
Making sure new employees understand and follow all the rules described in SOP
Dealing with unsolved cases, finding a solution and sending them back to curators
Tracking KPIs per curator in order to identify weak spots to be improved, as well as identifying strengths to be used as potential advantage
Zoom sessions with low performing data curators
Error analysis on daily and weekly level.
Conducted thorough reviews of data entries and deliverables.
Developed and implemented quality check protocols to address errors efficiently.
Performed regular audits to maintain consistency and uphold quality benchmarks.
Provided detailed feedback to team members on discrepancies.
Guided team members in error correction.
Conduct thorough research to locate and verify contact information and other relevant data. - Accurately enter validated data into the client’s system.
Ensure all information is correct, complete, and up-to-date.
Utilize advanced technical skills to efficiently navigate and use various software platforms.
Troubleshoot and resolve any technical issues that arise during research or data entry.
Regularly log work hours using the client’s tracking system to maintain transparency and accountability.
Assist with additional administrative tasks as required by the client.
Communicate effectively with the client to understand task requirements and set priorities.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.