2017
Diploma of Science in Computer Science
Montesorri Professional College In Asia
More Info About Me
I am a dedicated, friendly, and reliable professional with a strong background in customer service, virtual assistance, and administrative support. I am highly focused on delivering excellent service while maintaining professionalism, efficiency, and clear communication in every interaction.
I previously worked as a Customer Service Representative, handling enquiries and concerns both over the phone and through written communication. This experience strengthened my communication skills, problem-solving abilities, and customer-first mindset, particularly in voice-based roles that require confidence and empathy.
Motivated to grow professionally, I transitioned into working as a Virtual Assistant, where I support clients with administrative tasks, customer communication, data management, and day-to-day operations. I am comfortable balancing high call volumes (70–80% phone time) while efficiently managing admin work in between.
I am a fast learner, highly organised, and adaptable to different systems and workflows. I work well independently and as part of a team, and I am committed to contributing positively to business goals by providing reliable, high-quality support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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Present
TASKUS
(Customer Service Representative)
I am part of the Escalation Team in a high-pressure call centre environment, handling complex customer issues that frontline agents are unable to resolve. My role requires strong active listening, empathy, and problem-solving skills to identify root causes and provide effective resolutions.
I work closely with internal teams to ensure seamless issue resolution while maintaining a calm, professional, and customer-focused approach at all times. Through this role, I have strengthened my conflict resolution, critical thinking, and advanced communication skills, consistently contributing to improved customer satisfaction.
2021
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2023
TELEPERFORMANCE
(Customer Service Representative)
In this role, I provided phone-based customer support, assisting customers with enquiries, account concerns, and issue resolution. I handled high call volumes while maintaining professionalism, accuracy, and empathy in every interaction.
This experience helped me develop strong verbal communication skills, the ability to work under pressure, and the confidence to resolve concerns efficiently while delivering excellent customer service.
2018
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2019
NSDMM INC. AYALAMALLS CLOVERLEAF
(( Concierge /Customer Service Representative))
As a Concierge, I provided in-person customer assistance, addressing enquiries, concerns, and service requests while ensuring a positive customer experience. I assisted with information services, issue resolution, and general support, representing the company with professionalism and courtesy.
This role strengthened my face-to-face communication skills, customer service etiquette, and ability to handle diverse customer needs.
2016
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2017
SMLEI INC. ( SM NORTH EDSA)
(Cinema TicketSeller)
As a Cinema Ticket Seller, I delivered friendly, efficient, and accurate customer service to moviegoers in a fast-paced environment. I handled ticket sales, reservations, and customer enquiries while ensuring accuracy in transactions and maintaining professionalism at all times.
This role strengthened my communication skills, attention to detail, cash-handling accuracy, and ability to work under pressure, while consistently providing a smooth and enjoyable customer experience from the moment customers arrived.
My Services
Social Media Management
I help businesses grow their online presence through social media management, engaging content, and consistent branding.
Data Entry / Web Researcher
I provide accurate data entry and web research to keep records organized and support smart business decisions.
Content Creator
I create engaging content that showcases your brand and connects with your audience across platforms.
Graphic Designer
I design creative visuals that make businesses and individuals stand out professionally.