2017
Bachelor of Science major in Information Technology
Ateneo de Naga University
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
Present
DEPOSITORY TRUST AND CLEARING CORPORATION
(Trade Information Warehouse - Client Support)
*Primary contact for client inquiries, including risk assessments and security reviews.
*Coordinated due diligence requests across multiple business units and control groups.
*Managed case tracking, reporting, and repository of standard responses to streamline client communication.
*Ensured SLA compliance, escalated issues promptly, and identified opportunities for process improvement.
*Assisted clients with post-trade processing of credit derivatives, ensuring accurate data management and timely query resolution.
*Conducted quarterly MCT (Mandatory Compliance Testing) to ensure compliance and readiness for audits.
2017
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2025
DEPOSITORY TRUST AND CLEARING CORPORATION
(Solutions Operations Senior Analyst (QA))
*Performed quality checks on client onboarding and settlement instructions
* Delivered coaching and refresher training to improve analyst performance
* Oversaw ALERT Project migrations, managing capacity, timelines, and client communication
* Ensured compliance with global QC standards and risk controls
2014
-
2017
DEPOSITORY TRUST AND CLEARING CORPORATION
(Global Service Bureau Executive)
*Works closely with multi-regional clients in order to handle request at different stages of the DTCC ALERT products.
* Maintain datable of ALERT Web for clients.
* Act as the primary client point of contact.
*Accountable for answering or escalating client questions, as needed.
* Input/upload information into the system on behalf of clients while maintaining integrity and quality of data.
* Employ troubleshooting and customer service skills to resolve client questions.
* Responsible for maintaining all documentation and detailed notes related to client cases.
* Review, analyze and update reports to ensure compliance with market practices and industry standards.
*Assist with other miscellaneous duties, as requested, by the Service Bureau Supervisor.
2014
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2014
Institutional Shareholder Services (ISS)
(US Core Data Analyst)
*Searching for and processing information about companies falling under assigned market, using acceptable methods, techniques and sourced.
*Updating and inputting data as required to ensure the quality of data assets utilized by various ISS proprietary applications.
*Meeting pre-determined turn-around goals for work assignments.
*Updating internal documents for quality and productivity metrics monitoring.
*Ensuring adequate audit trails for the data received or sent from production systems.
*Perform root-case analysis if data issues ae identified.
*Maintaining appropriate paper and electronic files as required by ISS and client file retention policies.
2008
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2013
TONG YANG SAVINGS Bank (Now: Yuanta Savings Bank Phils.)
(Internal Audit Assistant)
*Assists in identifying and evaluating the organization’s risk areas and provides input to
the development of the annual audit plan;
* Ensures the completeness/adequacy of materials/supplies need for the audit
engagement;
* Assist in the examination and evaluation of the adequacy and effectiveness of the Bank’s
governance, risk management and internal control processes;
* Performs audit procedures, including identifying and defining issues, reviewing and
analyzing evidence, and documenting client processes and procedures.
* Closely coordinate with the Internal Audit Head to ensure adequate supervision of work;
* Conducts interviews, reviews document, develops and administers surveys, and
prepares working papers;
* Identifies, develops, and documents audit issues and recommendations using
independent judgment concerning areas being reviewed;
* Ensures the delivery of final audit reports approved by the Internal Audit Head to the
Office of Executive Secretary for dissemination to the Board of Directors and other
officers.
* Assess independently and objectivity the controls, reliability, and integrity of the Bank’s
IT Environment.
* Assist to evaluate IT plans, strategies, policies and procedures to ensure adequate
management oversight
* Assess the IT controls to ensure that transaction is recorded and processed in
compliance with acceptable accounting methods and standards and are in compliance
with the policies set forth by the Board of Directors and Senior Management
* Make recommendation to management about procedures that affect in IT controls.
* Performs related work as assigned by audit management.
2007
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2008
EASTERN COMMUNICATION
(Customer Service Representative)
*Handles incoming calls
* Handles inquires for product (telephone line and internet)
* Handles client ‘s billing inquires for both internet and telephone line users
* Conducts Troubleshooting for both internet and telephone line
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.