2021
Bachelor of Science in Information Technology
Southern Philippines College
ABOUT ME
Detail-oriented Freight Operations & Logistics Virtual Assistant with a solid foundation in data auditing, customer service, and technical troubleshooting. Trained in core US freight operations—including track-and-trace, equipment matching, LTL/FTL quoting, and carrier portal navigation. Adaptable, highly responsive, and quick to master new logistics software and TMS platforms.
My Skills and Competencies
Freight Quoting and Rate Requests
Shipment Track and Trace
Equipment Matching
Carrier Portal Navigation
Data Entry
Schedule and Route Coordination
Technical Troubleshooting
Written Communication and Customer Support
Certificates
×
![]()
Professional Background and Career History
Proven experience in technical support, customer service, and data auditing, combined with specialized training in US freight operations.
April 2025
-
July 2026
Ubiquity Global Services Philippines
(Customer Service Representative)
Handled heavy call volumes from customers upset over automated scheduling conflicts, rescheduling them on their preferred dates by coordinating with the local routing office.
Turned around frustrated customers wanting to cancel accounts by offering discounts and arranging immediate property retreatments.
Handled customer complaints regarding cancellation fees by reviewing accounts and securing management approval to waive charges.
February 2025
-
April 2025
Asiapro Multipurpose Cooperative (Del Monte)
(Data Analyst)
Audited unorganized operational data by fixing misspelled information, removing duplicate entries in Excel, and uploading verified files to Azure.
Set up validation checks on raw reports to catch manual input errors and maintain high data accuracy.
Cleaned and standardized messy files to optimize processing time.
February 2022
-
July 2024
Azpired Inc,.
(Technical Consultant)
Migrated client data from legacy infrastructure to new servers (on-premises or hosted) with zero data loss.
Tested device connections and software APIs to fix hardware communication errors before going live.
Resolved urgent network bugs and printer mapping failures under tight deadlines to prevent launch delays.
Worked with client IT leaders on phased software transitions to keep system downtime to a minimum.
October 2021
-
February 2022
Concentrix Cagayan de Oro City
(Customer Service Representative)
Handled high call volumes from users frustrated by late or missing home service pros, tracking provider locations to preserve customer relationships.
Resolved billing complaints regarding unexpected cleaning plan renewals by processing quick refunds and setting proper customer expectations.
Freight Operations and Back-Office Logistics Support
Specialized administrative assistance, shipment track and trace, rate quote preparation, and Excel data auditing tailored for freight brokers and carriers.
Data Entry
Trained in accurate data entry, Excel cleaning, fixing typos, removing duplicates, and database updates.
Shipment Track and Trace
Fundamental knowledge in tracking load status via carrier portals and maintaining accurate status update logs.
Rate Quoting Preparation
Trained in preparing rate quote requests and matching LTL/FTL loads with Dry Van, Reefer, or Flatbed equipment.
Back-Office Admin Support
Ready to assist with email sorting, document uploading, and daily administrative task execution for logistics teams