2019
Bachelor of Science in Information Technology
University of Southeastern Philippines
About Me
Hi, I'm Dee. I love bringing structure to busy workflows, keeping things organized, and making sure nothing falls through the cracks. With 5+ years of experience in operations and CRM management, I help teams work smarter and more efficiently.
Skills
What I do best and the value I bring to the table.
Project and Operations Coordination
CRM and Database Management
Real Estate & Transaction Support
Quality Assurance and Process Management
Client Communication
Administrative Support
Certificates
Experience
Building expertise through years of hands-on experience and continuous learning.
Aug 2019
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June 2021
Bywave Philippines Inc.
(Technical Support Level 1)
Provide daily technical support through email and chat, troubleshoot and resolve technical issues including customer's warranty claims, credits and product returns
June 2021
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Feb 2023
Demand Science
(Customer Support Production Associate)
Setup campaigns and create landing pages to promote the client's products and services, and ensure seamless CRM integration (Convertr, Integrate, HubSpot, Marketo)
Feb 2023
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April 2023
Demand Science
(Campaign Manager)
Led end-to-end campaign setup, including targeted landing page creation. Ensured seamless CRM integration (Convertr, Integrate, HubSpot, Marketo) and managed lead uploads. Implemented real-time campaign monitoring and delivered scheduled pacing reports for stakeholders
April 2023
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June 2026
Demand Science
(Campaign Setup Specialist)
Oversaw campaign setup, CRM integrations, landing page management, and lead delivery processes for multiple client campaigns. Ensured data accuracy, performed quality assurance checks, resolved technical issues, and collaborated with cross-functional teams to support successful campaign execution.
Services
Helping businesses stay organized, efficient, and ahead.
CRM Management
Maintain accurate records, organize databases, manage contacts, and keep workflows up to date.
Client Support
Provide professional communication, timely updates, and excellent customer service.
Real Estate Operations Support
Assist with CRM updates, listing coordination, transaction support, and workflow management.
Data Management and Quality Assurance
Review data for accuracy, maintain records, troubleshoot issues, and improve processes.
Project Coordination
Track deadlines, manage tasks, coordinate stakeholders, and ensure projects stay on schedule.
Administrative Support
Handle scheduling, email management, document organization, and day-to-day administrative tasks.