2018
Bachelor of Secondary Education major in English
Mary the Queen College of Quezon City
Welcome to my PORTFOLIO!
Hello, this is Dianna! I graduated with a Bachelor of Secondary Education major in English and received my professional teaching license in 2019. My master's degree in teaching literature consists of 27 units. I have seven years of experience teaching students of various levels in grade school, high school, and senior high school.
When the pandemic began, I also had experience in customer service. First, I learned how to handle outbound calls from a towing company, as well as set up scheduled and emergency towing services from the nearest towing provider. Second, I have provided inbound call, chat, and email support to doctors and providers regarding their members' health insurance.
I was recognized as one of the best teachers and top in demonstration teaching, as well as one of the top performers and most improved agents in each of the accounts to which I belonged.
As a result of these experiences, I have developed exceptional skills in social media management, email management, appointment management, data entry, and learning the art of persuasion. I believe that the professionalism I have combined with my passion will lead to a successful career.
Experienced in:
1. Article/Content Writing
2. Digital Marketing
3. Scheduling appointments
4. Customer Service Manager
5. Data Entry
6. Research
7. Social Media Management
8. Facebook Ads Management
My Skills and Competencies
Facebook Ad Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
August 15, 2023
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Present
SAN GABRIEL ELEMENTARY SCHOOL
(Teacher I)
- Responsible for creating and administering lesson plans, overseeing the classroom, and ensuring high student performance.
- Play a vital role in facilitating a productive learning environment and nurturing the academic growth of students throughout the school year.
2021
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2022
Optum Global Solutions
(Healthcare Provider Specialist)
• Answering telephonic and e-mail inquiries in a timely manner.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
2021
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2022
Freelancer
(Appointment Setter/Part time Tutor)
• Collaborate effectively with parents and the organization to increase student performance
• Contribute to student learning, growth and advancement
• Accepting calls from prospective clients as they arise
• Calling prospective clients using a list of phone numbers provided to you
• Familiarizing yourself with essential details of our products and services
2018
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2021
Escuela de Sophia of Caloocan, Inc.
(Private School Teacher)
• Provide individualized instruction to each student by promoting interactive learning.
• Create and distribute educational content (notes, summaries, assignments etc.)
• Assess and record students’ progress and provide grades and feedback.
• Collaborate with other teachers, parents and stakeholders and participate in regular meetings.
• Plan and execute educational in-class and outdoor activities and events.
2017
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2018
Bureau of Agriculture and Fisheries Standards
(Part time Administrative Staff)
• Provides administrative support to ensure efficient operation of office.
• Answers phone calls, schedules meetings and supports visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Testimonials
Students' Testimonial
I was named the best teacher in elementary school and was promoted to senior high school to teach research studies. I also won several contests with my managed class for being the most improved and organized. I believe that as an organized person, I will produce high-quality work and complete the assigned task on time.