Hi! I am Dianne, your profession Va. A dedicated and customer-focused professional with over 5 years of experience in hospitality, customer service, and administrative support.
Proven ability to manage reservations, resolve customer concerns, and deliver exceptional service in fast-paced environments. Recognized for being reliable, adaptable, and results-driven, with strong communication skills and a consistent ability to perform under pressure.
Palawan State University
• Responded to customer requests and concerns
• Ensured customer satisfaction with products and services
• Worked in a fast-paced, high-pressure environment
• Task & Time Management
• Confidential Information Handling
• Handled calls and reservations professionally
• Assisted customers with booking concerns and service inquiries
• Maintained accurate customer records
• Handled guest complaints and ensured exceptional customer service
• Organized tours and hotel activities
• Assisted guests with reservations and inquiries
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.