2025
BSBA Major in Marketing Management
Liceo de Cagayan University
More Info About Me
Hi, I’m Divine Grace Pana a Customer Support, Executive Assistant, and Lead Generation professional with 3 years of experience in online and remote work environments.
I have a strong background in customer support and chatting, where I handled daily client conversations, provided assistance, and maintained engagement through clear, consistent, and friendly communication. This helped me develop strong interpersonal skills, emotional intelligence, and the ability to manage different customer personalities effectively.
Alongside customer support, I also work in executive assistance and lead generation, including CRM management, scheduling, email outreach, and workflow organization. I focus on helping businesses stay structured, efficient, and growth-driven.
I’m adaptable, detail-oriented, and reliable under pressure, with strong communication skills and a proactive mindset. My goal is to support businesses by improving customer experience, increasing efficiency, and contributing to overall growth.
My Skills and Competencies
Lead Generator
Email & SMS Marketing
Calendar Integration & Booking Systems
Social Media Scheduling
Zapier
Social Media Management
Customer Support
Data Entry
Content Creator
Certificates
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My Experience and Education
May 2022
-
July 2025
Liceo de Cagayan University Office
(Executive Assistance)
December 2024
-
June 2025
ProVA
(Customer Relationship Management - Go High Level)
February 2024
-
March 2026
Regal Service Group
(Admin Assistant)
Admin Assistant, Graphic Design, Go High Level, and Quickbooks
October 2023
-
May 2026
Direct Onlyfans
(Customer Support)
Customer Relationship Management
January 2025
-
January 2026
Onlyfans Agency
(Customer Support)
Customer Relationship Management
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback
Pipeline & Opportunity Management
Track sales and lead progress through custom pipelines with real-time reporting.
Email & 📲 SMS Marketing
Set up and send personalized email and SMS campaigns with automation and tracking.
Calendar Integration & Booking Systems
Configure booking calendars with availability settings, reminders, and confirmations.