2023
Bachelor of Science in Pharmacy
Mariano Marcos State University
More Info About Me
I became a pharmacist because healthcare has always made sense to me. The urgency of it, the details of it, the people in it.
That same care is what I bring to every practice I support as a Healthcare Virtual Assistant.
I'm Ronalyn. I work remotely with U.S. based medical practices handling both the clinical and administrative side of things. Chart prep, referrals, patient communication, EMR management, billing workflows, inbox, calendar, social media. I move between all of it comfortably because I genuinely understand the environment I'm working in.
CLINICAL SUPPORT
- Chart preparation and encounter documentation
- Medical intake, SOAP notes, referrals and prior authorizations
- Patient case management, care coordination and follow-ups
- Prescription refill coordination
- EMR/EHR: Hint Health, Athena, AKUTE, Spruce, OhMD, Availity
ADMIN AND OPERATIONS
- Membership billing, onboarding workflows and CRM automations (Amplify)
- Inbox and calendar management
- Patient communication: inbound/outbound, scheduling and insurance verification
- Tools: RingCentral, Google Workspace, Teams, Outlook, Zoom
PRACTICE GROWTH
- HIPAA-compliant social media management (FB, IG, LinkedIn, TikTok, YouTube)
- Canva graphics and video content (CapCut)
- Patient engagement and community health education content
HIPAA certified. Detail-driven. Proactive.
I take ownership of what's on my plate, stay ahead of what's coming, and communicate clearly so you're never left guessing. Your practice and your patients are in good hands.
Ready to reclaim 10+ hours of your week?
Let’s hop on a brief call to see how I can lighten your load!
My Skills and Competencies
Data Entry
Medical Virtual Assistant
Executive/Physician Virtual Assistant
Processing Referrals
Telehealth support and assistance
Social Media Management
ATHENA EMR - AKUTE EHR
Medical Scribing/Transcription/Data Entry
Patient Intake/Counselling
Prescription Refill and Coordination
Chart Preparation & Clinical Documentation
Email and Calendar Management
Certificates
Professional Experience
January 2026
-
Present
Direct Primary Care Clinic - Portland, Oregon, USA
(Medical Virtual Assistant)
Prepared comprehensive patient charts by reviewing and documenting medical history, medications, and health maintenance data to ensure provider readiness for clinical encounters.
Manage high-volume shared inbox (“Email GPS”), triaging and responding to patient and provider inquiries with a professional, patient-centered tone.
Own and maintain provider’s calendar, creating events, coordinating Meet & Greets, and optimizing provider scheduling efficiency.
Created high-engagement Canva graphics and video content and managed multi-platform social media channels (YouTube, LinkedIn, TikTok, Facebook, Instagram) to increase practice visibility, boost engagement, and support community health education.
Guide new members through end-to-end onboarding, ensuring completion of intake forms, insurance verification, and Spruce welcome workflows.
Monitored HINT membership billing to resolve failed payments and re-engaged abandoned sign-ups, directly supporting practice revenue stability.
Verified patient vaccination records in the State Immunization Information System (IIS) and accurately entered or updated immunization data in the EMR/EHR patient charts.
Prepare weekly "Clinic Snapshot" reports, updates/questions and outstanding clinical tasks.
Implemented Amplify CRM automations and optimized practice management tools to streamline administrative workflows and improve operational efficiency.
August 2025
-
December 2025
Primary Care Clinic - Coral Springs, Florida, United States
(Medical Virtual Assistant)
Started in a structured one-month training program under a U.S. provider alongside a pharmacist colleague that laid the groundwork for mastering virtual clinical workflows and U.S. healthcare operations.
Chart preparation in advance of all patient visits. Utilizing templates, pulling forward lab results, diagnoses, diagnostic results or information from other medical records.
Using and developing new Athena templates and smart phrases to make visit documentation more efficient.
Live scribing for the provider during visits via a HIPAA compliant platform
Entering patient orders related to visit for provider sign off (including labs, imaging, prescriptions, and referrals)
Assisting provider with medication refill requests and prescription orders for compounding pharmacy
Completes patient registration, ensures check-in paperwork is completed electronically
Schedules and reschedules patient appointments in Athena.
Organizes, tracks, and processes all referral and prior authorizations requests for all patients for specialists, surgeries, imaging, and medications.
Answers patient phone calls, helps patients with administrative tasks, resolves clinical/admin tasks as appropriate, and creates patient cases/routes clinical and billing messages to other team members as appropriate.
Verifies insurance eligibility and benefits on upcoming appointments and resolving any insurance verification issues.
Inbox & Case Management - Monitored provider inbox, created patient cases, and summarized tasks for end-of-day review.
August 2024
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September 2025
Southstar Drug Inc. Eastwood Quezon City, Philippines
(Registered Pharmacist)
Managed and updated patient records using a company-provided EMR/EHR software ensuring HIPAA compliance.
Handle high-volume prescription processing, dispensing and maintaining organized records while verifying patient information accurately.
Manage scheduling and follow-ups for medication refills, coordinating with physicians for prescription clarifications.
Delivered daily medication counseling and education to 50+ patients, ensuring understanding and adherence.
Responded to patient inquiries via phone and email, demonstrating strong remote communication skills.
Supervised daily operations and utilize pharmacy systems for documentation including inventory management.
Conducted over the counter (OTC) sales promotions through patient education campaigns.
Trained pharmacy technicians on documentation and compliance procedures.
January 2023
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March 2023
Mariano Marcos Memorial Hospital
(HOSPITAL PHARMACIST INTERN)
Managed electronic patient medication profiles, ensuring accurate and confidential data entry, similar to remote EMR management.
Assisted in updating and organizing pharmacy records and inventory using Excel and Google Sheets, aligning with virtual data management tasks.
Coordinated patient counseling schedules with pharmacists and hospital staff, demonstrating calendar management and coordination skills relevant for virtual assistance.
Handled inventory monitoring and stock reconciliation, preparing daily reports to support operational efficiency—similar to remote admin reporting.
Assisted in preparing medication information leaflets and discharge counseling documents, reflecting document preparation and file organization skills needed for remote roles.
Communicated with nurses and healthcare staff for medication orders and clarifications, demonstrating professional, clear communication applicable to client and team coordination online.
Practiced confidentiality and attention to detail, ensuring patient safety and compliance, aligning with HIPAA awareness in remote healthcare support.
April 2023
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May 2023
Bauertek Corporation, Bulacan, Philippines
(INDUSTRIAL PHARMACY INTERN)
Assisted in documentation and tracking of production batches using Excel.
Ensured compliance with SOPs and GMP during daily operations.
Supported inventory management and product quality checking.
Coordinated with cross-functional teams for production scheduling.
October 2022
-
November 2022
Public Health and Regulatory
(PUBLIC HEALTH INTERN)
Handled documentation and compliance data entry for public health programs.
Assisted in coordinating community health schedules and material preparation.
Managed data gathering for program monitoring.
November 2022
-
December 2022
Mercury Drug Inc. Philippines and Glowing Drugstore
(COMMUNITY PHARMACIST INTERN)
Performed prescription data entry and customer information updates accurately and confidentially.
Assisted in front-desk operations, patient queue management, and prescription coordination.
Managed daily sales reports and inventory tracking using Excel.
Prepared medication counseling materials and supported patient education.
Ensured confidentiality and provided professional customer service.
2019
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2019
Special Program for Employment of Students (SPES) – Municipal Treasurer’s Office (LGU)
(ADMINISTRATIVE SUPPORT I DATA ENTRY)
Accurately encoded taxpayer names, fees, charges, and other income sources assigned by the Municipal Treasurer to support organized financial recordkeeping.
Assisted with budget preparation, expenditure monitoring, cash management, and financial reporting to ensure transparency and accountability.
Contributed to preparing reports that provided clear insights into the LGU’s financial activities, supporting responsible governance.
Supported the financial stability and transparency of the LGU, aiding its capacity to deliver essential public services effectively.
Utilized Microsoft Excel and Google Workspace to streamline documentation and reporting tasks.
2016,2017
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2022,2023
Taihei Alltech Construction (Phil.), Inc. / Syngenta Company
(ADMINISTRATIVE SUPPORT I DATA ENTRY)
SYNGENTA (AGRICULTURAL COMPANY)
Accurately encoded farmer profiles, association details, president contacts, and other critical information to maintain organized records.
Provided administrative support including filing, data entry, and appointment scheduling.
Managed daily email correspondence and assisted in drafting internal memos for team updates.
Prepared reports, organized documents, and coordinated team meetings to support office operations.
Utilized Microsoft Word, Excel, and Google Calendar to streamline administrative tasks.
Managed Demo Monitoring data entry, handling high-volume, multi-row datasets to assist agriculturists and farmers effectively.
TAIHEI ALLTECH CONSTRUCTION PHIL.
Recorded and organized accepted payments (cash and credit) to ensure accurate transaction tracking and transparency for management.
Supported smooth customer transactions by maintaining up-to-date payment records.
Assisted in maintaining systematic documentation to support daily operations.
2019
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2023
Health Facility / Educational Institution I Mariano Marcos State University – College of Health Sciences
(Graphic and Administrative Support)
Created visual materials (flyers, brochures, and posters) to communicate essential health information to patients, students, visitors, and staff.
Designed and distributed educational materials to attract attention, reinforce key health messages, and encourage positive behavior change.
Supported health awareness campaigns and patient education initiatives to improve community engagement and understanding.
Contributed to enhancing the overall experience for patients and visitors through clear, accessible health communications.
Utilized Canva, Microsoft Publisher, and Google Workspace tools to streamline the design and distribution process.
2021
-
2025
Personal Social Media Page Management
(Social Media Manager / Content Creator)
Strategically managed and grew a personal social media page, deepening audience understanding and expanding digital reach one post at a time.
Created engaging, entertaining, and educational content tailored to audience interests across multiple platforms.
Handled page interactions, responding promptly to messages and comments to maintain strong community engagement.
Analyzed audience insights to refine content strategy and optimize post performance.
Utilized Canva, CapCut, and scheduling tools to plan, design, and publish consistent, high-quality content.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Role in ensuring accurate and efficient management of data. Search the internet for info's on a wide variety of topics.
Executive Assistant
Delivering professional support with scheduling, emails, meetings, task management, and clear executive communication.
Medical Virtual Assistant
Streamline workflows, enhance patient care, providing virtual support for healthcare tasks, and admin with accuracy.
Testimonials
Leslie Marie San Juan
“I had the chance to work with Ronna and noticed she is very dedicated and hardworking. She consistently shows up, takes initiative, and learns quickly. In the time we worked together, she has already gained valuable skills and demonstrates strong potential to grow even further. Her dedication, reliability, and drive make her a team member any client can count on.”