2011
Business Administration Major in Management
University of the East
More Info About Me
I’ve been working in logistics and aviation operations for 12 years, and my experience helped me become detail-oriented, reliable, and organized. As a Clearance Agent, I focused on accuracy, invoice validation, compliance, and responding to customer emails about shipment status and requirements.
As a Ramp Agent, I handled flight operations, coordinated with different HUBs, and managed crew accommodations and transportation. Working in fast-paced and time-sensitive situations helped me improve my communication, follow-up, and coordination skills. Overall, I understand both the documentation side and the operational side of the business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
-
2025
Fedex
(Ramp Agent, Clearance Agent)
For six years, I worked as a Clearance Agent, handling shipment manifesting, validating customer invoices, and ensuring all data was accurate and complete before release. I regularly responded to customer email inquiries about shipment status, delays, and documentation requirements, managing multiple threads while maintaining accuracy and compliance.
For the next six years as a Ramp Agent, I coordinated flight arrivals and departures and communicated with other HUB locations to provide real-time updates on flight statuses. I also managed crew accommodations and transportation, handling vendor coordination and follow-ups through time-sensitive email communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.