Hi! My name is Doris Del I. Salasinas. I am 29 years old and I currently reside in Mati City, Davao Oriental, Philippines. I am a single parent to an eight-year-old son.
I hold a degree in Bachelor of Science in Mathematics with a minor in Business and Finance. I have several experiences in administrative and office work, customer service, data analysis, and business counseling. These experiences have strengthened my communication and organizational skills, critical decision-making, and professionalism when dealing with clients.
I am passionate about delivering reliable, high-quality work while continually growing both personally and professionally. With experience in administrative support, bookkeeping, data entry, customer service, and data analysis, I am confident I can contribute positively to your team or business. I am open to new opportunities and would be grateful for the chance to work with you. If you are looking for a dedicated, detail-oriented, and hardworking professional, feel free to contact me — I would be happy to discuss how I can help your organization succeed.
Davao Oriental State College of Science and Technology
I attended the General Virtual Assistant training, and one of the niches that I chose is bookkeeping. My mentor gave me a task to categorize bank transactions, reconcile bank accounts, create and send invoices, and record vendor bills using QuickBooks Online.
As a Freelance Research Data Analyst, I was responsible for analyzing and interpreting collected data for academic research and thesis papers. My work involved organizing raw data, applying appropriate statistical methods, and presenting accurate results to support research objectives and conclusions. I used Microsoft Excel, SPSS, Google Sheets, and other data analysis tools.
I was responsible for assisting entrepreneurs, micro, small, and medium enterprises (MSMEs), and aspiring business owners in developing, improving, and sustaining their businesses. My roles include providing business advisory services, conducting capability-building activities, and facilitating access to government programs and services that support enterprise development.
Handled inbound customer calls professionally and efficiently, providing exceptional support and resolving customer concerns. Assisted customers with order tracking, delivery updates, returns, refunds, exchanges, payment and billing inquiries, product availability, and account or website navigation issues. Provided accurate information regarding company policies, procedures, and promotional offers while ensuring a positive customer experience. Effectively addressed and resolved customer complaints, documented all customer interactions accurately in the system, and consistently achieved key performance metrics, including customer satisfaction, attendance, and call handling time targets.
Provided professional and efficient customer support by handling inbound calls and addressing a wide range of customer concerns. Assisted customers with order tracking, delivery updates, returns, refunds, exchanges, payment and billing issues, product inquiries, and account or website navigation. Delivered accurate information regarding company policies, procedures, and promotions while ensuring a positive customer experience. Effectively resolved customer complaints and concerns, documented all interactions accurately in the system, and consistently met performance metrics, including customer satisfaction, attendance, and average handling time targets.
Handles customer inquiries and resolves concerns,ensuring satisfaction thru effective communication and problem-solving.
Detail-oriented Data Entry and Research professional skilled in accurate data management and efficient online research.
Skilled in data management, attention to detail, and ensuring accuracy and confidentiality in handling financial info.