Hey! I'm Doven

Professional Summary

Detail-oriented professional with 8+ years of corporate experience in IT support, operations, and customer service, now transitioning to Virtual Assistance.
Currently undergoing General Virtual Assistant (GVA) training and actively building expertise in foundational VA skills. While new to the remote work industry, I bring strong transferable skills, a disciplined work ethic, and genuine eagerness to learn and grow with your team.

WHAT I CAN OFFER:
📧 Email & Inbox Management
- Organize, sort, and prioritize emails
- Draft professional responses and follow-ups
- Flag urgent matters and maintain clear communication flow
⌨️ Accurate Data Entry & Documentation
- Fast and error-free encoding in spreadsheets or databases
- Experience handling sensitive information with confidentiality
- Strong attention to detail from financial services background
🗂️ Administrative Support
- File organization (Google Drive, Dropbox, OneDrive)
- Schedule coordination and calendar management
- Document formatting, report preparation, and record-keeping
💻 Tech-Savvy & Quick Learner
- Comfortable with MS Office, Google Workspace, and web-based tools
- IT background = can troubleshoot basic tech issues independently
- Open to training on your preferred tools and workflows
🌱 Eager to Grow in E-Commerce
- Actively interested in learning Shopify and Amazon operations
- Willing to be trained on product listings, inventory management, order processing, and store maintenance
- Viewing basic VA tasks as a foundation to eventually support your e-commerce growth
🤝 Reliable & Coachable Partner
- Willing to start with basic tasks and grow with your business
- Highly responsive, proactive, and committed to quality work
- Open to feedback, mentorship, and continuous improvement
I may be new to virtual assistance, but I am not new to professionalism, accuracy, and delivering results. If you need a dependable VA for data entry, email management, or general admin support—and someone who can grow with your business into Shopify/Amazon tasks—I'd love to connect and discuss how I can help lighten your workload.

Doven Villaruel Maestro
Taguig, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Calendar Management
Email Management
Data Entry
Customer Support
Internet Research
E-Commerce

Certificates

General Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
Bachelor of Science in Information Technology

Romblon State University - Romblon Campus

2013
Computer Hardware Servicing NCII

Montfort Academy

April 2025 - September 2025
Avasia Information Systems Inc
(Technical Support Associate)

• Managed office and field service ticket assignments
• Executed administrative tasks per supervisor direction
• Diagnosed and resolved hardware/software issues
• Performed equipment assembly and network cabling
• Documented on-site service resolutions
• Coordinated with ticketing team for case updates
• Maintained proactive client communication
• Provided on-call relief support for key accounts
• Deployed and configured new workstations
• Generated performance and service reports
• Built client and team professional relationships
• Completed self-directed technical/admin upskilling

October 2019 - February 2025
Michel J Lhuillier Financial Services and Pawnshop Inc
(Assistant Branch Manager)

• Cashiering and cash handling
• Data encoding and record management
• Safekeeping and monitoring of cash fund
• Pawn operations (jewelry and pawnable items)
• Processing of remittances, bill payments, and foreign exchange
• Compliance documentation (AML, KYC, audit)
• Frontline staff supervision and workflow coordination
• Acting Branch Manager in absence of Branch Manager
• Customer service and concern resolution
• Sales target achievement and product promotion
• Reporting and cross-functional coordination
• New hire training and onboarding
• Audit preparation and regulatory compliance
• Transaction accuracy monitoring and error correction
• Administrative workflow optimization
• Branch scheduling and staffing management

June 2015 - December 2017
VAAM's Net Cafe
(Computer Operator / IT Technician)

• Managed daily operations and technical maintenance of a 15+ computer setup at a provincial internet cafe.
• Installed, configured, and updated operating systems and applications across all workstations.
• Performed troubleshooting, repair, and preventive maintenance on desktops, printers, and peripherals.
• Provided frontline technical support to customers, resolving hardware, software, and connectivity issues.
• Executed routine data backups and basic network troubleshooting to ensure stable service delivery.
• Minimized downtime through proactive monitoring and efficient issue resolution.

My Services

GENERAL ADMINISTRATIVE SUPPORT

Email management, calendar scheduling, file organization, document formatting, data entry, internet research.

E-COMMERCE SUPPORT

Product listing, inventory management, order processing, Shopify/Amazon store maintenance. Willing to learn your systems

TECH & TOOL SUPPORT

Google Workspace & MS Office, cloud storage, tech setup & troubleshooting. Quick learner of new software.

CUSTOMER & OPERATIONS SUPPORT

Customer service, email support, order processing, record keeping, reporting, client follow-ups, IT troubleshooting.


Works

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taguig,
Philippines


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