2012
Bachelor of Arts in Mass Communication
Pamantasan ng Lungsod ng Marikina
More Info About Me
A consistent top Order Entry Specialist with 11 years of expertise in efficiently managing and processing customer orders. Proven track record of delivering exceptional service to clients by ensuring accurate and timely entry of requests, resolving inquiries, and maintaining a high level of customer satisfaction. Fast learner, organized and committed to helping clients achieve their goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2025
TELUS Digital Philippines
(Data Billing Representative)
Assist in triaging of orders and order validation
Handle special projects
Meet productivity and quality targets consistently
Provide client support by addressing billing concerns
Proactively identify opportunities for improvement
Quarterly Top Performer
2016
-
2017
FreeeUp
(Amazon Virtual Assistant)
Oversee seller’s products on Amazon
Send warning emails to other vendors who unauthorized market my client’s goods
2013
-
2016
TELUS International Philippines Inc.
(Customer Care Representative)
Proficient in managing the end-to-end process of fulfilling customer orders for mobile devices.
Point of contact for rush and escalation requests
Received commendation from sales and clients by meeting target expectations
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.