Experienced Executive Assistant and HR Assistant providing executive and administrative support in a remote setup. Skilled in calendar and email management, onboarding coordination, employee records, documentation, scheduling, and internal communications. With a strong foundation in bookkeeping-related administrative tasks such as payroll support, invoice tracking, and financial record organization. Highly organized, detail-oriented, and dependable, with strong communication skills and a process-driven approach to supporting executives, teams, and daily operations efficiently.
University of Science and Technology of Southern Philippines
• Supported HR and executive operations by preparing and maintaining employee records, onboarding materials, SOPs, and internal process guidelines to ensure compliance and consistency
• Assisted with employee onboarding, coordinating requirements, tracking document completion, and guiding new hires through initial setup and orientation
• Managed timekeeping, scheduling, and attendance tracking using Homebase, maintaining accurate HR records and policy adherence
• Provided executive-level administrative support, including calendar management, meeting coordination, and handling confidential requests with discretion
• Coordinated internal communication between leadership and team members, supporting task delegation, follow-ups, and daily HR operations
• Monitored workforce productivity and operational reporting through Teramind, helping leadership maintain performance standards and visibility
• Contributed to process improvements by identifying workflow gaps, documenting procedures, and supporting continuous administrative enhancements
• Researched and identified reliable wholesale suppliers and distributors offering quality products at competitive prices
• Analyzed wholesale product catalogs to select profitable items with high resale potential on Amazon, considering demand, sales volume, and margins
• Assessed product demand and competition using tools like Jungle Scout, Helium 10, and Keepa to guide strategic sourcing decisions
• Delivered responsive and empathetic customer support, resolving inquiries related to service plans, account issues, and billing questions
• Assisted in processing service requests, troubleshooting issues, and ensuring accurate account updates
• Provided billing and payment support, clarifying invoices, payment schedules, and charges
• Maintained accurate data entry and documentation of customer interactions and account details for consistent record-keeping
• Supported internal teams and customers with service activations, plan changes, and network-related inquiries to ensure smooth operations
• Led a team of virtual assistants, delegating tasks, monitoring productivity, and ensuring timely achievement of daily sourcing goals
• Conducted Amazon product and supplier research using manual sourcing, reverse search, and storefront stalking to identify high-demand, profitable products
• Analyzed pricing trends, sales rank history, and competition with Keepa to guide smart inventory decisions and minimize risk
• Maintained clear communication with business owners, providing updates on team performance, sourcing progress, and key market insights
• Leveraged tools like Jungle Scout, Revseller, SellerAmp (SAS), Helium10, Scan Unlimited, Smart Scout, Tactical Arbitrage, and Keepa to optimize product sourcing
• Applied data-driven strategies to validate product viability and support business growth
• Maintained accurate and organized financial records to ensure up-to-date and compliant bookkeeping
• Managed accounts payable and receivable, ensuring timely payments and healthy cash flow
• Performed regular bank and account reconciliations to identify discrepancies and maintain financial accuracy
• Processed payroll efficiently and confidentially, including calculations, tax withholdings, and timely disbursements
• Communicated professionally with clients, vendors, and internal teams to support financial transparency and business growth
Manage onboarding, employee records, SOPs, calendars, and internal communications efficiently.
Provide Telco customer assistance, resolve billing and account issues, and ensure smooth service delivery.
Document processes, improve workflows, coordinate teams, and monitor productivity for business growth.