2023
Certificate in Global Hospitality and Tourism
Olds College, Olds AB Canada
More Info About Me
“Hey! I’m Lois
I’m the organized friend who loves turning chaos into calm. With a background in customer service and management, I’m great at handling details, staying on top of tasks, and keeping things running smoothly behind the scenes. My goal? To make your workday easier, lighter, and way more manageable.
Less overwhelm, more flow
Let’s make work easier together!”
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
Banff Ptarmigan Inn, Banff Caribou Properties
(Room Attendant)
Managed all aspects of guest room service with exceptional attention to detail, ensuring flawless cleanliness (linens, sanitation, detailing) and organization across rooms and public areas. Reliably completed maintenance reports, strictly enforced security protocols, and precisely maintained amenity stocks while ensuring prompt and thorough guest service.
2022
-
2023
Banff Ptarmigan Inn, Banff Caribou Properties
(Housekeeping Manager)
Assumed Executive Housekeeper duties, directing daily operations, staff supervision (training, scheduling), and task delegation. Conducted detailed inspections, managed supply inventory, and implemented quality control procedures. Effectively collaborated across departments to swiftly resolve guest concerns and ensure consistent, high-standard cleanliness.
2015
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2022
Greenwich, Fresh N’ Famous Foods Inc.
(2nd Assistant Restaurant Manager)
Effectively managed inventory, supply ordering, and cost control to optimize profitability. Assisted in financial planning, budgeting, and expense management. Ensured strict regulatory compliance (licensing, health, and safety). Additionally, prepared performance/financial reports and implemented process improvements to achieve key operational targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.