Motivated and detail-oriented young professional seeking an entry-level opportunity to apply strong communication, teamwork and administrative skills.
Saint Vincent’s College
Graduated 2 years.
I was assigned to the Billing Section, specifically under PhilHealth. My job is to transmit patient's claims through their EasyClaims software, then enter all the details of the patient and the total fee of hospital bill and professional fee of the assigned doctor. Aside from that, I also entry all the medicines they consumed during their admission until discharge time into their system. But that's not all- I also do filing, scanning, organizing documents by date, and checking all the documents attached is correct. We are given a quota of 20 patients per day to be transmitted.
I was assigned to the encoding section of an insurance company. My job is to encode the members’ personal information into their system, including their beneficiaries and dependents. After encoding all the documents, I stamp them as ‘encoded.’ I was also assigned to register them through text by typing their complete name, birthday, age, and membership number. In addition, I handle filing and organizing documents by month and location, given a quota of 200 member/day.
Receiving inbound call and assist passengers with flight bookings, itinerary changes, baggage inquiries, rebooking flights and refund. Manages flight disruptions by calling or messaging passengers affected by flight delays, cancellations, or schedule changes to rebook flights or process refunds and responding to passenger inquiries and resolving issues through voice calls, text message or email. De-escalating situations with frustrated or irate passengers and coordinating with the team to resolve complex cases.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.