SYKES ENTERPRISES
(Financial Technical Support)
Provided B2B technical support and customer service in fast-paced environments, efficiently resolving technical issues, adapting to new tools and processes, and consistently meeting performance targets.
Yngen Datacom Corp.
(Travel Expert)
Handled domestic and international travel bookings, reservations, and customer inquiries while providing cost-effective travel solutions.
VXI Global Holdings
(Sales Support)
Managed inbound and outbound sales, handled client accounts, promoted products and services, and leveraged promotions to drive sales. Collaborated with management to enhance customer experience and achieve team sales goals.
Sutherland Global Services
(Technical Support)
Provided technical support for the Disney+ pioneer account, resolving issues across multiple platforms and time zones, managing service tickets, and collaborating with supervisors to escalate complex concerns and ensure customer satisfaction.
Convergys
(General Customer Support)
Provided customer support by updating account records, handling technical and sales inquiries, and ensuring a positive client experience through prompt and professional service.