2015
Bachelor of Science and Information Technology
AMA Computer Learning Center
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Transguard Group LLC
(Administrator Facilities Management)
• Coordinated daily facility operations, ensuring safety, efficiency, and smooth service delivery across assigned sites.
• Liaised with vendors, contractors, and suppliers to ensure timely execution of maintenance activities and contractual obligations.
• Maintained and updated all facility records, compliance documentation, reports, and statutory certificates.
• Ensured full adherence to health and safety regulations in line with corporate and regulatory standards.
• Provided comprehensive administrative support to the FM team, including work order management, procurement processing, and documentation control.
• Monitored staff leave planners, managed monthly TNA reports, and supported staff welfare and documentation updates.
• Processed invoices, monitored KPIs, and maintained detailed trackers for quotes, POs, invoices, and variation works.
• Handled permit applications such as ASP, NOC, MEMO, and PTW for Dubai Airport (DWC ramp area).
• Managed client monthly report consolidation, stock inventory reporting, customer complaint handling, and incident/accident reporting.
• Oversaw staff deployment, shift planning, scheduling, and transport arrangements to ensure operational continuity.
• Generated PPM and RM work order reports and supported continuous improvement of FM operations.
2018
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2023
Enteglobal Building Materials LLC
(Administrator- Purchase Coordinator)
Managed the end-to-end procurement process, including vendor selection, evaluation, and onboarding.
• Processed purchase orders, reconciled invoices, and ensured timely payment processing.
• Liaised with vendors and suppliers to maintain strong relationships and ensure quality service delivery.
• Tracked and monitored deliveries to guarantee timely receipt of goods and services.
• Maintained accurate records of purchases, contracts, and inventory levels.
• Provided administrative support, including scheduling, managing office supplies, and coordinating meetings.
• Assisted with vendor audits, ensuring compliance with company policies and procurement standards.
• Provided pricing and delivery information, and conducted customer verifications to support operational needs.
2015
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2017
TATA Consultancy Services- Philippines
(IT Service Desk Analyst)
Serve as the first-level IT point of contact, providing service support, troubleshooting, and request fulfilment where possible.
• Answer incoming calls and acknowledge emails to the IT Helpdesk mailbox, ensuring timely response.
• Log, classify, and track all incidents and service requests using IT service management tools such as RDP, Remedy, and ServiceNow.
• Follow documented workflows and established standards to resolve routine and newly reported issues.
• Conduct follow-ups with users to ensure issues are resolved or requests completed satisfactorily.
• Identify IT productivity issues and provide troubleshooting guidance, leveraging knowledge management practices.
• Assist users with installation of applications, software, and computer peripherals.
• Perform remote troubleshooting and support for hardware and software issues.
• Escalate complex or unresolved incidents to the next level of IT support, following agreed SLA protocols.
• Guide users with clear, step-by-step instructions to resolve common issues efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.