2020
BSBA - Major in HRDM
LA CONSOLACION COLLEGE PASIG
More Info About Me
Customer service professional with 6 years of experience in retail and healthcare. Experienced in insurance verification, prior authorization, pre-payment collections, appointment scheduling, and patient support. Strong communication, problem-solving, and multitasking skills with the ability to deliver exceptional service in fast-paced environments.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2026
Conifer Health Solutions
(Blank)
• Verifying patient's insurance benefits
• Checking if authorization is needed.
• Assist the patients for pre-registration via outbound call.
• Provide the estimated bills to patients and help them understand the charges
Creating estimates for patients service and collecting pre payments.
• Answering emails.
• Scheduling patients for appointments.
• EPIC trained.
2021
-
2022
Concentrix
(CUSTOMER SERVICE REPRESENTATIVE)
• Assist the clients by taking inbound, outbound, email, and zendesk ticket as a form of communication.
• Document each customer's access with information provided
• Aided card holders with account questions, biling transactions, financial plans, and promotion
2020
-
2021
Alorica
(CUSTOMER SERVICE REPRESENTATIVE)
• Taking inbound calls. Accommodate at least 50 customers per day.
• Assist the customers with scheduling their deliveries.
• Helped the customers with handling their Subscription, Account,
Deliveries, Orders, and Payments Issues.
• Knowledgeable about the Product, Quality, and Food Safety.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.