Hey I am Erica

...

More Info About Me

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Erica Mateo
San Fernando Pampanga, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
General Virtual Assistant
E Commerce VA/ Amazon VA

Certificates

C1

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008
High School Graduate

San. Matias High School

2018 - 2021
Aeon Fantasy Group Philippines Inc.
(Store Manager)

• Managed daily store operations and ensured smooth customer service and front-line activities.
• Supervised staff, assigned work schedules, monitored attendance, and supported team performance.
• Handled administrative records, reports, cash handling, and operational documentation.
• Coordinated with management and cross-functional teams to address operational concerns and meet company standards.
• Assisted with recruitment, interviews, onboarding, training, and employee development.
• Handled customer concerns professionally and helped resolve issues to maintain service quality.
• Supported store events and activities, including coordination with customers, staff, and management.

2016 - 2018
Aeon Fantasy Group Philippines Inc.
(Assistant Store Manager)

• Managed daily store operations and ensured smooth customer service and front-line activities.
• Supervised staff, assigned work schedules, monitored attendance, and supported team performance.
• Handled administrative records, reports, cash handling, and operational documentation.
• Coordinated with management and cross-functional teams to address operational concerns and meet company standards.
• Assisted with recruitment, interviews, onboarding, training, and employee development.
• Handled customer concerns professionally and helped resolve issues to maintain service quality.
• Supported store events and activities, including coordination with customers, staff, and management.

2015 - 2016
Aeon Fantasy Group Philippines Inc.
(Manager on Duty/Store Staff)

• Managed daily store operations and ensured smooth customer service and front-line activities.
• Supervised staff, assigned work schedules, monitored attendance, and supported team performance.
• Handled administrative records, reports, cash handling, and operational documentation.
• Coordinated with management and cross-functional teams to address operational concerns and meet company standards.
• Handled customer concerns professionally and helped resolve issues to maintain service quality.
• Supported store events and activities, including coordination with customers, staff, and management.

June 2015 - September 2015
California Clothing Inc.
(Inventory Clerk/Sale Associate/Cashier)

• Assisted customers, provided product information, and supported sales floor operations.
• Handled cashiering and customer transactions accurately and efficiently.
• Receive, inspect, and record incoming inventory.
• Maintain accurate inventory records in the company’s system.
• Monitor stock levels and report shortages or discrepancies.
• Conduct regular physical inventory counts and stock checks.
• Label, organize, and store inventory in designated locations.
• Prepare inventory reports and update stock records.
• Process stock transfers, returns, and adjustments.
• Ensure inventory areas are clean, organized, and properly maintained.
• Follow company procedures for inventory control and loss prevention.
• Assist with audits and periodic stocktaking.

April 2013 - March 2014
Barg n Pharmaceuticals Phils. Corp. (Watsons / SM Clark)
(Beauty Consultant)

• Assisted customers with product selection and provided product information.
• Supported sales activities and maintained professional customer relationships.

June 2012 - February 2013
Asia Pacific Phils. Corp. (Watsons / SM Pampanga)
(Sales Demo)

• Demonstrated products, answered customer questions, and supported sales activities.

September 2011 - March 2012
Artwork Inc. (SM Pampanga)
(Sales Associate)

• Assisted customers, provided product information, and supported sales floor operations.

March 2011 - August 2011
Madison Shopping Plaza (SM Pampanga)
(Sales Clerk / Cashier)

• Processed customer purchases, handled cashier duties, and assisted customers

August 2010 - January 2011
Prescripto Corp. (SM Pampanga)
(Sales Clerk / Cashier)

Assisted customers, processed transactions, and maintained organized sales activities.

August 2088 - August 2009
John Arches Food Corp.
(Service Crew / Cashier / MRM)

• Provided customer service, handled cashiering, and supported daily food-service operations

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Data Encoder

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
San Fernando Pampanga,
Philippines


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