2019
Associate in computer science
Lyceum Northern Luzon
More Info About Me
My name is Ericka Mae Dacanay Custodio, a Certified Medical Virtual Assistant with experience in administrative support at our Local Government Unit Office and healthcare accounts in the BPO industry. I am a confident and reliable professional who is committed to delivering quality work and maintaining high standards in every task assigned.
With my background as an administrative staff, I have developed strong organizational, communication, and problem-solving skills. I am capable of multitasking efficiently while ensuring accuracy and attention to detail. I also value teamwork and collaboration, as I believe working together leads to better results and a more productive work environment.
I am highly adaptable and able to perform effectively even in fast-paced environments. I stay focused, organized, and professional while managing multiple responsibilities. With a strong work ethic and willingness to learn, I am dedicated to contributing positively to the success of the team and organization.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Foundever Philippines
(Customer Care Representative)
Provided customer support for healthcare insurance accounts, assisting members and providers with insurance-related inquiries while ensuring accurate and efficient service. Handled dependent verification requests by reviewing eligibility requirements and confirming dependent information so members could be properly enrolled and covered under their insurance plans.
Supported a dental insurance account by assisting healthcare providers with benefit verification for their patients. Provided detailed information regarding coverage, eligibility, claims status, and guidelines for dental procedures. Ensured that providers clearly understood the applicable rules, limitations, and benefits before performing services.
Maintained accurate documentation of customer interactions, verified records in the system, and resolved inquiries in a timely manner. Demonstrated strong communication, attention to detail, and problem-solving skills while working effectively in a fast-paced customer service environment.
2020
-
2024
LGU Alcala- Municipal Agriculture Office
(Administrative Aide IV)
Provided administrative support to ensure efficient office operations, including preparing documents, reports, and official correspondence. Maintained and organized both digital and physical records for easy retrieval and accurate documentation. Assisted in data entry, record management, and filing systems while ensuring attention to detail and data accuracy.
Coordinated with different departments to support daily operations and ensure timely completion of tasks. Managed schedules, responded to inquiries, and assisted in handling office communications. Demonstrated strong organizational, multitasking, and problem-solving skills while working effectively and maintaining professionalism at all times.
2016
-
2016
Euro Med Laboratories
(Encoder)
Responsible for accurately entering, updating, and maintaining data in computer systems and databases. Ensured that all information encoded was correct, complete, and properly organized to support efficient record management. Reviewed documents for errors and verified data before encoding to maintain accuracy and reliability of records.
Organized both digital and physical files for easy access and retrieval, while maintaining confidentiality of sensitive information. Assisted with document preparation, reports, and administrative records as needed. Demonstrated strong attention to detail, time management, and the ability to work efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.