2009
2 years of Diploma in Computer Programming
St. Nicolas college of Business and Technology
More Info About Me
11+ years of experience in Dubai, with a strong background in BPO, Real Estate, tele sales, customer service, administration, and service-based companies.
Lead Generation & Prospecting
Real Estate Listing Management
Real Estate Virtual Assistant
Social Media Management
CRM Management
Email Campaign
Lead Generationn
Content Creator
Property Listing Management
Social Media Management
Certificates
My Experience and Education
2023
-
2026
Luxe Homes Dubai
(Tele sales)
• Conducted 200+ cold calls daily to generate property sales and rental listings.
• Built relationships with property owners through calls, email, and WhatsApp.
• Negotiated property sale and rental prices and secured new listings.
• Supported brokers with property sourcing, documentation, and listing management.
• Coordinated property photo shoots and marketing requirements.
• Prepared Form A, Internet Marketing Agreements, and managed leads using PIXXI and Bitrix CRM
2010
-
2013
Sutherland Global Service
(Call Center Agent)
Handled high volumes of inbound billing and service calls, ensuring timely and accurate issue resolution.
Assisted with order placements and guided customers on product/service selection.
Resolved complaints with a focus on first-call resolution and customer satisfaction.
Converted service calls into sales opportunities by up selling and cross-selling relevant products.
Consistently met monthly customer satisfaction goals and exceeded
2022
-
2023
Meshico Restaurant Dubai
(Reservation Agent)
• Managed inbound and outbound customer communications, including reservations, inquiries, and issue resolution.
• Confirmed bookings, conducted guest follow-ups, and handled reservation recovery calls.
• Responded to customer inquiries via phone, email, social media, and messaging platforms.
• Monitored reservations and ensured accurate, timely communication to enhance guest satisfaction.
2017
-
2022
Wis Visa Dubai
(Sr. Sales and Customer Service)
• Managed reservations, customer inquiries, and complaints via phone, email, and social media.
• Conducted booking confirmations, guest follow-ups, and re-marketing campaigns to increase bookings.
• Handled high-volume inbound customer service and billing calls, resolving issues efficiently.
• Assisted with orders, upsold products, and consistently met customer satisfaction and sales targets.
2013
-
2015
IBEX Global Philippines
(Call Center Agent)
Handled high volumes of inbound billing and service calls, ensuring timely and accurate issue resolution.
Assisted with order placements and guided customers on product/service selection.
Resolved complaints with a focus on first-call resolution and customer satisfaction.
Converted service calls into sales opportunities by up selling and cross-selling relevant products.
Consistently met monthly customer satisfaction goals and exceeded sales targets.
My Services
Lead Generation
Lead Generation VA skilled in prospecting, CRM management, outbound calls, research, follow-ups, and appointment setting
CRM Management
Manage CRM records, update lead details, track follow-ups, organize pipelines, and maintain accurate customer data.
Property Listing Management
Manage property listings, update details, upload photos, optimize descriptions, and keep listings accurate and current.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Email Campaign Setup
Set up email campaigns, organize leads, create messages, schedule emails, track results, and manage follow-ups.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.