Hey I am Erika

More Info About Me

Versatile Virtual Assistant with experience supporting healthcare, financial administration, and executive operations. Skilled in medical administrative support, bookkeeping, calendar and inbox management, client communication, data entry, documentation, and day-to-day business operations. Proficient in managing confidential information, maintaining accurate records, coordinating schedules, processing financial transactions, and supporting executives and teams in remote work environments. Detail-oriented, organized, reliable, and committed to delivering accurate and efficient administrative support.

TOOLS & TECHNOLOGY

Google Workspace • Microsoft Office / Microsoft 365 • Excel • Google Sheets • QuickBooks Online • Xero • Zoom • Slack • Calendly • Asana • Trello • ClickUp • Canva • CRM Platforms • EMR/EHR Systems

Erika Durante Flores
Nueva Ecija, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Administrative
Customer Service
Multi-tasking and Flexibility
Time Management and Attention to Detail
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

Lean Six Sigma Yellow Belt Certificate
General Virtual Assistance Training Certificate
Typing Skills Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Science in Accounting Technology

General De Jesus College

2020 - 2026
Conifer Global Business Center Inc.
(AR Supervisor)

➢ Responsible for monitoring Cash and Aging and working with facilities to resolve issues.
➢ Facilitate the identification of issues and solutions by team members related to delay in receipt of account
payment and escalates any unresolved issues to the AR Collections Manager. Responsible for daily
adjustment approvals. Assist staff in the resolution of claims.
➢ Work directly with designated payors to ensure proper reimbursement.
➢ Monitor staff performance provides feedback through performance reviews and provide training and
development to staff. Ensure staff members are working efficiently and accurately.
➢ Monitor to ensure accounts are properly adjudicated and report variances to appropriate parties.
Communicate all payor trends and issues to appropriate parties, including payors, as necessary. Maintain
appropriate desk inventories and ensure that no work-list backlog occurs.

2019 - 2020
Conifer Global Business Center Inc.
(Billing Supervisor)

➢Managed billing follow-up and collections activities and accessed payer websites.
➢ Reviewed account information and system applications to determine appropriate work activity.
➢ Verified claims adjudication and initiated telephone or written contact when additional information was needed.
➢ Performed manual re-bills and electronic submissions to payers and edited claims for billing compliance.
➢Completed reports, managed desk inventory, and resolved high-priority and aged accounts.
➢ Communicated payer, system, and escalated account issues to management.

2018 - 2019
The MegaClinic Inc.
(Billing Supervisor)

➢ Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
➢ Responsible for weekly and monthly AR reporting
➢ Attends to various inquiries and requirements of handle HMO accounts
➢ Ensures all billings are billed on time. (HMOs)

2015 - 2019
The MegaClinic Inc.
(Billing Associate)

➢ Ensures all billings are encoded and billed on time (HMOs)
➢ Attends to various inquiries and requirements of handle HMO accounts

My Services

Administrative & Executive Assistance

Provide high-level support by managing calendars, screening emails, coordinating travel, and handling correspondence.

Medical VA

Manage patient records, schedule appointments, handle confidential documentation, and support healthcare workflows.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Accurately input, update, and organize data in spreadsheets and databases while ensuring consistency and efficiency.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

XERO

Quickbooks

Medical VA

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Nueva Ecija,
Philippines


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