Hey, I am Erwin

All About Myself

Hi, Good Day!

My name is Erwin Javierto from Cebu, Philippines. I am 26 years old and a graduate of the ICT strand. I bring more than 7 years of combined experience in customer service, appointment setting, cold calling and lead generation. With strong organizational skills, a proactive mindset, and a commitment to deliver high-quality support. I am confident I can help your team stay focused, efficient. and well-organized.

In my previous roles, I have provided a wide range of virtual assistance, including inbound and outbound calls, managing emails and calendars, appointment
setting, preparing reports, sales and marketing, as well as customer service tasks. I am comfortable working independently, meeting tight deadlines, and adapting quickly to new tools and workflows.

I pride myself on clear communication, attention to detail, and the ability to anticipate what needs to be done - so you can focus on what truly matters for your business. I am eager to contribute my skills and dedication to your team's success. I would welcome the opportunity to discuss how my experience aligns with your needs.

Thank you for considering my application. I look forward to the possibility of working with you.

Let’s set up a meeting to discuss how I can add value to your organization!

Erwin C. Javierto
Cebu City, Philippines
ejavierto.shs@gmail.com
Freelancer
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My Skills and Competencies

Cold Calling
Customer Service
Real Estate
Appointment Setter/ Lead Gen
Data Entry
Social Media Management

Certificates

GENERAL VIRTUAL ASSISTANT
CUSTOMER SERVICE REPRESENTATIVE
Best Customer Verbatim

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
ASIAN INSTITUTE OF COMPUTER STUDIES (Information and Communication Technology)

- Maintained a 90 and above grade (A)
- Academic Excellence Awardee
- Consistent in attendance
- Software and Hardware Education
- Web Programmer using c++, HTML, Javascript
- Managing logo and designer for the yearbook
- Student assistant for school data encoding

2016-2017
Badian National High School (Junior High)

2012-2013
BANHIGAN ELEMENTARY SCHOOL (PRIMARY)

May 2024 - September 2026
Stays By Monaco LLC (TEXAS, USA)
(Cold Caller | STR and Real Estate)

- Managing buildings from DFW areas, Texas and Ohio properties everday
- Handling corporate lease approvals and compliance requirements
- Coordinating with managers on unit availability and rental terms
- Providing benefits of STR and Revenue Share Agreement
- Tracking calls, voicemails, and follow‑ups to ensure consistent communication
- Provide timely-update for the qualified leads
- Track guest feedback to improve future stays

February 2023 - April 2024
Ifficient Inc (Colorado,USA)
(Appointment Setter | Legal Services)

- Making over 200+ Outbound Calls to potential clients
- Ask generic questions and qualify them.
- Handles Motor Vehicle Accidents, Personal Injury Cases, Collections, and SSDI insurances
- Arranging appointment to law firm for our potential client
- Provide timely-update for the case status
- Sent-out EOD everyday and deliver proficient results.
- Assisting multiple client cases everday

March 2022 - February 2023
LegalMatch Philippines
(Lead Generation Specialist | Legal Services)

- Making over 200+ Outbound Calls to attorneys
- Schedule an appointments using Calendly
- Collaborating with Recruiters (US Sales Team) Call hand-off
- Recording attorney’s information using Salesforce
- Qualifying leads, pitching the product or service, handling objections
- Sent-out EOD everyday and deliver proficient results

January 2019 - March 2022
Concentrix | SPRINT / T-Mobile Communication
(Customer Service Representative / Subject Matter Expert)

- Handles Outbound & Inbound Calls & Chat and Client Escalation
- Address customer billing concerns, Process Sales & Order Tracking
- Troubleshooting and keep records of customer surveys.
- Collaborate with coaches, quality and supports for process update
- Escalation Support: Taking over customer issues from frontline agents

2017 - 2019
Keen Photo Studio (Philippines)
(Graphic Designer / Video Editor)

- Creates business logo
- Tarpaulin Designing and lay outing
- Enhancing graduation pictures, debuts, birthdays and professional ID
- Covers video footage and clip editing

My Services

Lead Generation Specialist

- Do cold calling to get prospects - Answering bill issues - CRM operation - Logs information via Google Spreadsheets

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Graphic Designer

Creates and develops the visual and auditory communication of a company/business.

Customer Service Agent

Supports the sales and marketing efforts of the company. Responsible for handling any customer complaints and questions.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
ejavierto.shs@gmail.com


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