2011-2013
BA in Mass Communication
Far Eastern University
BUILT THROUGH EXPERIENCE. DRIVEN BY EXECUTION.
With more than a decade of experience, I’ve built my career around keeping things moving, solving problems, and bringing structure to busy operations. My background spans customer service, team leadership, virtual assistance, routing, and operations management, giving me a well-rounded understanding of both the day-to-day details and the bigger picture behind a successful operation.
I started my career in the BPO industry, where I progressed from Customer Service Representative to Subject-Matter Expert and Team Leader. Those roles taught me how to manage competing priorities, support teams, handle complex situations, improve workflows, and stay focused on both people and results.
As I transitioned into virtual assistance, I expanded that experience into remote business support, working with international clients across administrative tasks, customer service, scheduling, reporting, communications, and workflow coordination. Over time, my responsibilities grew beyond task support into more hands-on operational work, including coordinating moving parts, managing priorities, and finding practical ways to keep processes running smoothly.
Most recently, I’ve progressed into Operations Management, where I oversee daily workflows, coordinate team priorities, support performance, resolve operational challenges, and improve processes.
What ties all of my experience together is how I approach work: I take ownership, figure things out, and follow through. I’m comfortable stepping into busy environments, learning new systems quickly, and taking responsibility for keeping people, priorities, and processes on track.
With a background in Mass Communication and additional training in General Virtual Assistance, E-commerce, and Social Media Management, I bring a combination of strong communication, organization, problem-solving, and operational thinking. I’m always looking for ways to make work more organized, efficient, and easier for the people around me.
My Skills and Competencies
Social Media Management
Operations Management
Data Entry
Customer Service
Graphic Design
Email and Calendar Management
E-Commerce
Certificates
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My Experience and Education
2025
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2026
FREELANCE
(Operations Analyst / Supervisor | Routing Specialist | General VA)
• Operations Analyst & Supervisor - Lead daily workflows, coordinate team priorities, support performance, resolve operational challenges, and drive process improvements.
• Routing Specialist - Managed technician schedules and optimized routes by balancing workload, availability, geography, and service needs to keep field operations efficient and on track.
• General VA - Supported day-to-day business and customer operations through administrative tasks, scheduling, communications, reporting, and workflow coordination.
2023
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2025
FREELANCE
(Executive Assistant)
● Managed the CEO's calendar, email correspondence, calls, and appointment scheduling.
● Prepared insurance policy documents, coordinated electronic signatures, and maintained accurate client records.
● Communicated with clients and insurance companies to coordinate policy processing, follow up on requirements, and ensure timely completion.
2022
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2023
TDCX
(Customer Service Representative)
● Managed end-to-end customer support for a global e-commerce furniture retailer, handling product inquiries, order processing, delivery coordination, and after-sales support.
● Partnered with logistics, warehouse, and internal teams to resolve order, shipping, and payment issues while ensuring a seamless customer experience.
● Achieved service excellence by maintaining accurate CRM documentation and consistently meeting quality, productivity, and customer satisfaction metrics.
2021
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2022
TASKUS
(Customer Service Representative)
● Assisted customers with order inquiries, delivery issues, refunds, and account-related concerns through phone support.
● Coordinated with restaurants and delivery partners to resolve order delays, cancellations, and service issues.
● Maintained accurate customer records and delivered timely resolutions while consistently meeting quality and customer satisfaction metrics.
2018
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2021
RAREJOB
(ESL Tutor)
● Delivered one-on-one online English lessons to Japanese professionals and students.
● Customized lesson plans based on individual learning goals and proficiency levels.
● Built strong communication and interpersonal skills while consistently meeting performance standards.
2015
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2018
TELEPERFORMANCE
(Subject-Matter Expert / Team Lead Intern)
● Resolved complex technical issues related to telecommunications services, ensuring timely and accurate customer support.
● Supported team performance through coaching, quality guidance, and handling escalated customer concerns.
● Partnered with supervisors to monitor KPIs, improve workflows, and drive operational excellence.
My Services
Graphic Design
Create visually appealing graphics for digital and print media.
Social Media Management
Create, schedule, and publish content while actively engaging with audience interactions.
Data Entry / Admin Work
Maintain and update spreadsheets, databases, and records.
Customer Service
Ensure a positive customer experience with prompt and professional support.
Email and Calendar Management
Manage emails and calendars, ensuring efficient scheduling, organization, and timely communication.
Operations Management
Oversees daily operations, supports teams, improves processes, and ensures efficient, accurate task completion.