I have over 8 years of experience in the BPO industry, with a strong background in both customer service and technical support.
I began my career with a food delivery account, where I provided customer assistance through chat, phone, and email. During my time there, I gained experience in various roles, including Order Placer, Customer Support Representative, and Dasher Support. These positions helped me develop strong communication, problem-solving, and customer relationship management skills.
I later joined a cybersecurity company as a PCI Compliance Specialist, where I assisted merchants in completing their annual PCI compliance requirements. After several months, I transitioned to the Scanning Team, where I handled more technical responsibilities. My role involved identifying network vulnerabilities discovered through security scans and providing clients with guidance on how to remediate and resolve those issues.
Overall, my professional experience combines excellent customer service skills with technical expertise, allowing me to effectively support clients while addressing both operational and technical challenges.
Philippine State College of Aeronautics
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.