2006
Bachelor of Science in Nursing
Brokenshire College
Summary
Dedicated professional with a unique background spanning insurance coordination, office administration, and public sector communication. For the past four years, I have successfully managed end-to-end insurance approval processes while maintaining rigorous administrative standards. My experience working within the Ministry of Municipal and Housing Affairs has sharpened my ability to handle high-pressure environments and complex regulatory requirements, making me a versatile asset to any medical and approval team.
Ethel Jean Munday Gamboa
Valencia City Bukidnon, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
2025
Specialized Clinic's Medical Complex
(Insurance Approval Coordinator)
Reviews insurance, prior authorization, and
medical documentation to ensure
compliance with policy terms, approving or denying requests based on medical necessity.
2024
-
2026
Call Center Agent | BPO Upsource Company KSA (Ministry of Municipal Affairs & Housing)
(Call Center Agent)
Inbound Support: Handle inquiries regarding municipal services such as construction permits, building compliance certificates, and land subdivision, primarily through the Balady platform.
Customer Interaction: Address, resolve, or escalate issues regarding municipal services, violations, or requests.
Data Accuracy: Accurately document all caller information and conversations in the CRM/Database, adhering to strict confidentiality.
Service Promotion: Support the Ministry’s efforts to drive digital transformation by educating users on the "Smart Assistant" and other digital services.
Compliance: Ensure all communications align with regulatory standards, public service protocols, and the Ministry’s "Your Voice Matters" initiative.
Operational Reporting: Generate reports on call volume, types of inquiries, and resolution status.
2022
-
2026
MNA Est. for Construction & IT Technology
(Virtual Executive Assistant & Lifestyle Manager)
Streamlined executive operations by managing complex calendars and acting as a primary liaison for a high-net-worth Principal within the construction industry.
Executed niche recruitment strategies to source and onboard specialized service personnel, reducing the Principal’s administrative burden by 40%.
Directed all travel logistics for a distributed workforce, ensuring cost-effective and seamless transitions between project sites.
2021
-
2022
Nursing Aide Assistant/ Caregiver
(Medical System & Services Co.)
Vital Signs Management: Accurately measured and recorded blood pressure, pulse, temperature, and respiration rates for diverse patient populations.
Holistic Infant Care: Provided comprehensive daily care for infants, including feeding, hygiene, and sleep monitoring, ensuring a safe and nurturing environment.
Health & Milestone Monitoring: Observed and documented physical and behavioral milestones; reported any irregularities in health or temperament to parents/guardians.
Safety & Sanitation: Maintained a sterile environment for feeding equipment and play areas to prevent infection and ensure infant safety.
Emergency Preparedness: Applied basic first aid and maintained constant vigilance to mitigate risks, drawing on nursing education to handle high-stress situations calmly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.