2013
Information Technology
Gapan Computer & Technical Institute
About me
I’m a reliable and results-driven professional with experience in sales, data entry, and customer service. I’ve handled inbound calls as a Customer Service Representative, helping customers with their concerns in a calm and efficient manner. I also manage Facebook pages, responding to inquiries, posting content, and turning followers into buyers. Organized, communicative, and tech-savvy, I’m ready to support your business and deliver excellent service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Sales Experience
Photo Editing
Customer Service Representative
Certificates
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My Experience and Education
2022
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2023
Hahama GuoJin Technology Inc
(Data Entry Specialist (Outbound Sales))
- Proficient in typing and data entry, with a high level of accuracy and attention to detail.
- Experienced in using various software applications and databases for data entry and management, such as Microsoft Excel, Google Sheets.
- Ability to work independently and manage time effectively to meet tight deadlines.
2021
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2022
Ye’Xz Ukay Ukay
(Social Media Manager)
- Creating and executing social media strategies across multiple platforms.
- Developing and curating engaging content, including graphics and videos.
- Managing and growing social media communities.
- Analyzing and reporting on social media metrics to inform strategy and decision-making.
2019
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2022
Rmaxz Online Shoppe
(Social Media Manager)
- Staying up-to-date with industry trends and changes in social media algorithms and best practices.
- Responding to customer inquiries and comments in a timely and professional manner.
- Managing social media advertising campaigns, including budget allocation and targeting.
- Implementing social media influencer partnerships and collaborations.
- Crisis management and reputation management on social media platforms.
2017
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2018
Smart Driving School
(Data Entry Specialist (Client Informations and Payments))
- To track and update student's information and payments
- Maintained confidentiality and security of sensitive data, ensuring compliance with company policies and data protection regulations.
- Conducted regular audits of inventory records to ensure accuracy and completeness.
2014
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2014
Logic Gates
(Data Entry Specialist (Inventory-in charge))
- Created and maintained spreadsheets to track update payments and expenses daily.
- Conducted regular audits of inventory records to ensure accuracy and completeness.
- Collaborated with other team members to resolve discrepancies and investigate variances in inventory levels.
January 2025
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October 2025
iQor
(Customer service representative)
1. Handle Customer Inquiries.
- Respond to customer questions via phone, email, chat, or other communication channels.
- Provide accurate information about telco products and services such as mobile plans, internet, postpaid/prepaid accounts, and billing.
2. Resolve Customer Issues
- Troubleshoot network, device, or service-related problems (e.g., signal issues, data connectivity, SIM problems).
- Escalate complex or unresolved issues to the appropriate department or technical support.
3. Billing and Account Management
- Assist customers with billing concerns, payments, charges, and account balance inquiries.
- Process account updates such as plan changes, add-ons, upgrades, and cancellations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.