2013
Information Technology
Gapan Computer & Technical Institute
About me
I am a dedicated and hardworking professional with experience in customer service, social media management, sales support, and administrative tasks. As a former Top 3 Overall Agent at iQor, I consistently exceeded performance targets while handling prepaid telecom concerns. I have also managed online product postings, processed customer orders, created basic design layouts for custom merchandise, and supported enrollment sales operations. I am highly organized, quick to learn new systems, and committed to helping businesses run smoothly and grow through dependable support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Sales Experience
Photo Editing
Customer Service Representative
Certificates
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My Experience and Education
June 2025
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February 2026
iQor
(Customer service representative)
• Handled 30+ inbound calls daily for prepaid telco concerns
• Assisted customers with billing, promos, SIM activation, and network issues
• Followed verification and security protocols
• Documented cases accurately using CRM systems
• Delivered empathetic service while meeting performance targets
Oct 2016
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Dec 2019
Rmaxz Online Shoppe
(Social Media Manager)
• Managed product postings on Facebook and Shopee
• Created basic graphic layouts for mugs, t-shirts, puzzles, and sintra boards
• Processed customer orders and coordinated printing requests
• Responded to customer inquiries and monitored engagement
Oct 2015
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March 2016
Smart Driving School
(Enrollment & Sales Representative)
• Assisted students with enrollment and explained driving packages
• Processed registration documents and maintained records
• Followed up with leads to increase enrollment
March 2013
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September 2013
Logic Gates
(Administrative & Desktop Publishing Assistant)
• Assisted customers with resume creation and document formatting
• Edited basic photos for printing
• Prepared layouts for custom print materials
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
As a Customer Service Representative for a prepaid telecommunications account at iQor, I handled 30+ inbound calls daily