2024
Bachelor of Secondary Education
Northeastern Mindanao State University
More Info About Me
Hi, I’m Faisah, but you can call me Fai! I am a dedicated professional with two years of experience as a Customer Service Associate in the BPO industry, paired with a foundational background in banking and finance. Having specialized in Accountancy, Business, and Management (ABM), I bring a sharp eye for detail, strong problem-solving capabilities, and a deep understanding of billing and transaction handling. My corporate background has honed my communication, active listening, and reliability. While I am launching my career as a Virtual Assistant, my extensive experience in fast-paced, client-facing environments means I am fully equipped to bring immediate value, adaptability, and high-quality support to your team. I am excited to leverage my skills to help streamline your operations!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Executive VA (Travel Management)
Certificates
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My Experience and Education
2025
-
2026
WIPRO INC.
(Customer Service Associate)
Support plan participants, advisors, and sales teams by managing their retirement account activities. Handled high volumes inquiries via phone and providing instructions to the participant via email. Processing transactions like rollovers and distribution.
2025
-
2025
Continuum Global Solutions
(Customer Service Associate)
Assist customers with their billing inquiries, technical support with basic trouble shooting, account management, and product or service questions
2024
-
2025
WIPRO INC.
(Customer Service Associate)
Creating tickets for the passengers Assist customers with their billing inquiries Provides a smooth experience for travelers Manage customer relations through voice call and overseeing orders, reservations and other travel related services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.