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Bachelor of Science in Hospitality Management
Cebu Technological University
More Info About Me
"My name is Fanessa. I am 29 years old, single, and have a son. I am currently working in the BPO industry. I studied at Cebu Technological University, where I took up a Bachelor of Science in Hospitality Management, though I am still an undergraduate.
I enjoy designing whenever there is an upcoming event at home, such as birthdays, Christmas, or christenings. I also love table skirting, editing photos, traveling, singing, drawing anime, and writing stories.
In my previous job at a manufacturing company, I worked as a Support Technician. I chose that position because I enjoy wiring and fixing machines, even if it’s just basic work.”
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2025
Foundever
(Customer Service Representatives)
Assisted customers by understanding and resolving their concerns
Provided appropriate resolutions to meet customer needs
Performed basic troubleshooting over the phone to fix internet connection issues
Explained billing statements clearly to customers
Processed customer bills efficiently
2025
-
2025
Teleperfomance
(Customer Service Representative)
"Assisted customers by fixing internet connection issues through basic troubleshooting over the phone, explained billing statements clearly, and addressed customer concerns effectively."
2022
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2023
Minebea Mitsumi Inc.
(Production Operator & Support Technician)
"Fixing machines, monitoring their stable operation, maintaining the good quality of the product, and reducing machine breakdowns."
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.