Hey I am Fanny Mae

More Info About Me

I am someone who takes pride in being dependable, calm under pressure, and genuinely committed to supporting the people I work with. I value structure, clear communication, and integrity, and I approach my work with a balance of professionalism and care. I enjoy learning, adapting to new challenges, and finding practical solutions that help teams work more efficiently. Above all, I bring sincerity, accountability, and a strong sense of purpose to every role I take on.

Fanny Mae G. Mobida
Cebu City, Philippines
fanny.mobida@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Researcher
Risk / Quality Management
Executive Assistant

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2025
Doctor of Education major in Education Management

Cebu Normal University

2018
Master of Arts in Education major in Special Education

Cebu Normal University

2012
Bachelor in Elementary Education major in Special Education

Xavier University- Ateneo de Cagayan

2019 - 2025
University
(Sped Instructor and Chairperson)

Cebu Normal University – Program Chairperson / Faculty (08/2023 – 12/2025)
Led program operations for Special Needs and Early Childhood Education, including curriculum oversight, faculty
coordination, academic planning, and classroom instruction. Ensured quality teaching, policy alignment, and student
support.

Xavier University- Ateneo de Cagayan – Program Chairperson / Faculty (08/2019 – 07/2023)
Managed program requirements, handled course delivery, guided students, and supported institutional initiatives.
Coordinated schedules, academic activities, and program compliance requirements.

2014 - 2019
BPO Industry
(Customer Service Consultant / Subject Matter Expert)

Dyninno Inc. – Sales Agent / Subject Matter Expert (03/2017 – 03/2019)
Handled international airline ticketing, sales, and customer service across inbound and outbound calls, providing after-
sales support and resolving booking concerns. Managed complaints, processed special requests, and handled supervisory-
level escalation calls to ensure customer satisfaction and service recovery. Served as a subject matter expert assisting
teammates with processes, system navigation, and service standards.

Telstra International Philippines Inc. – Consultant / Trainer (07/2014 – 07/2016)
Provided billing and technical support while coaching and training agents to improve performance and compliance. Aced
quality assurance metrics by effectively routing customers to post-call surveys, gathering feedback, and helping drive
service improvement initiatives. Consistently achieved Key Performance Indicators while managing complex concerns and
supervisory escalation calls.

2012 - 2014
Elementary School
(Kindergarten Teacher)

Facilitated early childhood education in an inclusive classroom, integrating both typically developing children and learners with diverse needs.
Implemented differentiated instruction to accommodate varying learning styles, developmental levels, and abilities.
Designed and adapted lessons, visual aids, and activities to support children with disabilities while promoting active participation for all.
Applied positive behavior support strategies and established a safe, welcoming, and structured environment.
Collaborated with SPED coordinators, parents, and therapists in developing and monitoring Individualized Education Plans (IEPs).
Fostered social-emotional learning and peer interaction, promoting empathy, cooperation, and respect for differences.

My Services

Quality/ Risk Management

Focused on risk control, quality standards and compliance—ensuring safe, reliable, continuously improving operations.

Researcher

Find me in Google Scholar

Executive Assistant

Organised, discreet, communicative, and workflow-efficient, ensuring smooth operations and informed decisions.


Works

Researches

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
fanny.mobida@gmail.com


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