1997
BS Secretarial Administration
Philippine Christian University
More Info About Me
I am a dedicated professional with over 6 years of experience in the BPO industry, currently working as an AI Annotation Specialist at TELUS Digital. My career journey has equipped me with strong communication skills, attention to detail, and the ability to thrive in fast-paced environments. Prior to joining the BPO sector, I worked as a Secretary in both a water testing laboratory and a law office, where I developed organizational skills and a keen sense of responsibility. I am eager to leverage my expertise and adaptability to contribute to a dynamic team while continuing to grow professionally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
Telus Digital Philippines
(AI Annotation Specialist)
Tag, annotate, and classify data sets according to strict project guidelines. Responsible for monitoring and reviewing user-generated content across online platforms.
1997
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2002
TEAM PACIFIC CORPORATION
(QUALITY ASSURANCE)
Perform inspections and test on incoming material as well as in process and finished product, to ensure that quality standards and process controls are being met throughout the manufacturing process.
June 2024
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Aug 2024
Trip.com
(Customer Service Advisor)
Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary.
2022
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2025
CONCENTRIX PHILIPPINES
(Content Moderator)
Content Moderator involves in monitoring, reviewing, and filtering user-generated content for online platforms. Moderators ensure that posts, videos, images, and comments comply with a company's community guidelines and legal regulations, protecting platforms from harmful material and preserving brand reputation.
Jan. 2016
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June 2016
MAGANDUGA, MAGANDUGA AND ASSOCIATES LAW OFFICE
(Secretary)
Perform secretarial tasks that are specific to the law field: writing legal documents, such as summonses, motions, subpoenas, affidavit etc., as well as standard secretarial duties, that might include answering phones and email, filing, creating and maintaining schedules for lawyers, ordering supplies, copying, and maintaining the office.
2019
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2022
PROBE GROUP PHILIPPINES INC.
(Customer Service Executive)
Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy. Provide support through phone, chat, and text in a fast-paced, high-volume environment. Navigate multiple systems while following work policies and procedures.
2016
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2019
BOYER ENVIRONMENTAL WATER TESTING LABORATORY
(Secretary)
Performs secretarial and general office work as required by the functions of a laboratory. Duties may include scheduling appointments, greeting customers, receiving telephone calls, answering emails, filing, ordering office supplies and Laboratory supplies and other secretarial duties. Assists customers with their concerns. Renew business permit at Paranaque City Hall every end of the year.
1994
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1997
TEAM PACIFIC CORPORATION QUALITY ASSURANCE - 1997-2
(Production Operator)
A production operator is responsible for setting up, operating, and maintaining manufacturing machinery. Their primary duties include monitoring production lines, performing quality control checks, assembling products, packaging goods, and adhering to strict health and safety protocols to meet daily output goals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.