2016
Bachelor of Science in Business Administration
Colegio de Santo Cristo de Burgos
More Info About Me
I am an Operations & Executive Assistant with 8+ years of experience supporting business operations, executive administration, team management, reporting, customer service, and process improvement across fast-paced, high-volume environments.
My background includes managing daily operations, coordinating cross-functional teams of up to 65 employees, overseeing scheduling, maintaining documentation systems, preparing operational reports, monitoring budgets and KPIs, handling vendor and inventory coordination, and ensuring compliance with organizational standards. Throughout my career, I have consistently improved workflow efficiency, maintained operational accuracy, and supported business growth through strong organizational and problem-solving skills.
My Skills and Competencies
Inbox Zero Management
Calendar and Schedule Management
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2025
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2026
Chinese Palace Restaurant
(RESTAURANT MANAGER)
Managed daily restaurant operations across 2 locations, supervising 20 staff across 2 shifts while supporting approximately 250 customers/orders daily.
Monitored sales, profit and loss, expenses, inventory, labor, and food costs, maintaining 19% daily food cost and 11% labor cost while achieving 97% overall store performance.
Coordinated purchasing and supplier activities with 5 vendors, monitored stock levels, reviewed operational requirements, and maintained accurate store records.
Recruited and trained 3 employees, coordinated shift schedules, conducted performance reviews, and maintained operational standards across a diverse team
2022
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2025
Jollibee Worldwide Services
(ASSISTANT RESTAURANT MANAGER 3)
Supervised 65 staff across daily restaurant operations, coordinating workforce requirements, service standards, food safety, security, cash controls, and operational procedures.
Monitored approximately ₱7.5M in monthly sales, maintaining 20% food cost and 11% labor cost through regular financial and operational reviews.
Coordinated purchasing of supplies, sales and marketing activities, documentation, customer surveys, and store performance reporting to support daily operations.
Trained and certified approximately 20–30 newly hired and existing crew members while monitoring competency, performance, and compliance with established procedures.
2020
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2022
Waltermart Supermarket
(FRONT END SUPERVISOR)
Supervised 30 front-end staff, monitoring daily operations, manpower requirements, customer concerns, records, and service performance.
Prepared store performance reports twice monthly and presented operational reviews to district management once a month.
Maintained 97% annual front-end staff retention over 2 years by monitoring employee performance, addressing concerns, and supporting team development.
Managed customer complaints, outsourced staff evaluations, records, and large invoice processing to support accurate and timely front-end operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.