2025
Bachelor of Science in Radiologic Technology
Southwestern University
More Info About Me
I’m a reliable and detail-oriented Virtual Assistant with strong experience in administrative support, healthcare documentation, customer service, and technical assistance. I specialize in calendar and email management, patient intake, document processing, virtual appointment coordination, and real-time troubleshooting. Known for being tech-savvy, highly organized, and proactive, I deliver accurate, efficient support that helps businesses stay productive, responsive, and focused on what matters most.
My Skills and Competencies
Customer Service Representative
Social Media Management
Graphic Designer
Data Entry
Executive Assistant
Calendar Management
Email Management
Administrative Task
Certificates
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My Experience and Education
2026
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2026
ProVA
(General Virtual Assistant Intern)
During my General Virtual Assistance Training at ProVA Philippines, I gained hands-on experience in essential VA tasks such as data entry, information management, and backend support. Under the guidance of my mentor, I worked on projects like building a customer database in Google Sheets, which strengthened my skills in organizing data, maintaining accurate records, and meeting deadlines efficiently. This training enhanced my attention to detail, technical proficiency with digital tools, and ability to manage tasks systematically, preparing me to deliver dependable and professional support as a Virtual Assistant.
2025
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2026
Audien Hearing
(Hearing Specialist)
Managed video consultation calendars, sent pre-appointment reminders, and followed
up on no-shows—ensuring zero scheduling conflicts, full attendance coverage, and reduced missed
sessions. Responded promptly to customer emails and resolved concerns during virtual appointments,
maintaining high satisfaction, service efficiency, and brand loyalty. Delivered comprehensive product
onboarding and real-time troubleshooting via video consultations, increasing satisfaction and reducing
returns.
2025
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2025
iPloy Staffing
(Document Specialist)
As a Document Specialist/Patient Intake at AdaptHealth, a leading DME (Durable
Medical Equipment) company, I was responsible for identifying, verifying, and processing key patient
documents such as doctors’ evaluations, prescriptions, and sleep studies. My role required a high level of
attention to detail, particularly when inputting HCPCS codes to ensure the correct supplies were
provided for patients with sleep apnea. This experience strengthened my ability to work accurately
under pressure, maintain compliance with medical documentation standards, and support seamless
patient care.
2024
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2024
Amazon
(Technical Support Specialist)
Provided exceptional customer support for Amazon Alexa and Echo devices,
troubleshooting technical issues, and guiding users to effective solutions. Assisted customers with
general inquiries about Amazon services, ensuring a seamless and satisfactory user experience.
Mastered device functionality and software updates to deliver accurate and up-to-date assistance.
Communicated complex technical concepts in clear, user-friendly language, fostering customer
confidence and satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Manage calendars, communications, travel, meetings, and admin tasks to keep priorities organized and running smoothly.