2025
Bachelor of Science in Radiologic Technology
Southwestern University
Get to Know Me!
Hi, I'm Feah — and yes, I'm the Virtual Assistant who actually reads the whole email.
I'm a HIPAA-certified Virtual Assistant with remote experience in healthcare documentation, administration, executive support, and e-commerce. Basically, I'm the person behind the scenes making sure nothing falls through the cracks — while you take the credit. (You're welcome.)
Whether it's processing sensitive medical records with full compliance, keeping a busy executive's inbox from becoming a black hole, or making sure your Shopify orders land in the right hands — I've got it handled.
Detail-oriented, deadline-driven, and surprisingly fun to work with.
So — ready to finally cross everything off that to-do list? Let's connect!
My Skills and Competencies
E-commerce Support | Shopify and Amazon
Customer Service Representative
Social Media Management
Graphic Designer
Data Entry
Executive Assistant
Calendar Management
Email Management
Administrative Task
Certificates
My Experience and Education
2026
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2026
Sensitive Strategist LLC
(Real Estate Admin Assistant)
Cleaned and restructured property records in Excel and Google Sheets, turning messy data into reliable, decision-ready information.
Built an organized file system across multiple trackers, eliminating data loss risks and cutting retrieval time.
Developed SOPs and onboarding guides that got new hires up to speed faster and with less hand-holding.
Verified property and lead information through targeted research, keeping the pipeline accurate and actionable.
Executed mail merge outreach campaigns, ensuring every prospect received personalized, professional communication.
2026
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2026
ProVA
(General Virtual Assistant Intern)
Managed executive inboxes, calendars, and daily task priorities, ensuring nothing slipped through the cracks.
Handled CRM tools, Shopify backend tasks, and customer databases with consistent accuracy and organization.
Tracked orders and maintained clean, up-to-date records across multiple platforms.
Prepared weekly summary reports that kept teams aligned and operations running efficiently.
2025
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2026
Audien Hearing
(Retention and Onboarding Specialist)
Managed consultation calendars and follow-ups with zero scheduling conflicts and full appointment attendance.
Achieved 100% onboarding completion by delivering clear product walkthroughs and real-time troubleshooting.
Handled Shopify order operations end-to-end — tracking, discounts, returns, refunds, and exchanges — with accuracy and care.
Drove measurable improvements in customer retention through proactive, empathetic support.
2025
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2025
iPloy Staffing
(Document Specialist)
Processed medical records and documentation with strict adherence to healthcare compliance standards.
Verified insurance eligibility and account records, ensuring accurate approval of medical supply orders.
Coordinated directly with healthcare providers to secure required documentation and minimize processing delays.
2024
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2025
Amazon
(Technical Support Specialist)
Delivered remote technical support for Alexa and Echo devices, resolving product and account issues efficiently.
Managed order inquiries, tracking updates, and third-party seller coordination to ensure smooth fulfillment.
Processed returns, refunds, and replacements with accuracy, leaving customers satisfied and issues fully resolved.
My Services
Data Entry / Web Researcher
Accurate, organized, and verified data are delivered fast, no fluff.
Executive Assistant
Calendars, inboxes, and meetings are managed so your day runs smoothly.
Administrative & E-commerce Support (Shopify, CRM, Email Management)
Shopify, CRM, and email are handled cleanly and on time, every time.
Medical Virtual Assistant
HIPAA-certified medical virtual assistants with healthcare experience, ensuring secure and reliable support.
Testimonials
ProVA Dam
She follows instructions well and always makes sure her tasks are done properly. I’m confident that Feah will do well in any VA role she takes on. She is reliable and someone you can trust with your business tasks.