2025
Bachelor of Science in Radiologic Technology
Southwestern University
Get to Know Me!
Administrative and E-commerce Support Specialist with experience in customer operations, CRM systems, medical documentation, and remote coordination. Skilled in Shopify and Amazon order management, calendar scheduling, email communication, and data accuracy. Proven ability to manage high-volume workflows, support customer retention, and maintain compliance in structured environments. Experienced working across technical support, healthcare intake, and e-commerce settings with strong attention to detail and problem-solving ability. Seeking opportunities as a Virtual Assistant, Executive Assistant, or E-commerce Operations Support Specialist in a remote setting.
My Skills and Competencies
E-commerce Support | Shopify and Amazon
Customer Service Representative
Social Media Management
Graphic Designer
Data Entry
Executive Assistant
Calendar Management
Email Management
Administrative Task
Certificates
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My Experience and Education
2026
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2026
ProVA
(General Virtual Assistant Intern)
Supported executive assistance workflows, including inbox management, email correspondence, calendar scheduling, and coordination of daily and weekly task priorities.
Managed CRM tools, Shopify backend tasks, and customer databases, ensuring accurate data entry, order tracking support, and organized record maintenance.
Prepared weekly summary reports and assisted in administrative operations, strengthening efficiency, communication flow, and structured remote work processes.
2025
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2026
Audien Hearing
(Customer Support Specialist (Hearing Tech))
Managed consultation calendars, reminders, and follow-ups, ensuring conflict-free scheduling and full appointment attendance.
Delivered product onboarding and real-time troubleshooting, achieving 100% onboarding completion and improved customer retention.
Managed Shopify order operations, including tracking, discounts, returns, refunds, and exchanges, to ensure accurate fulfillment and customer satisfaction.
2025
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2025
iPloy Staffing
(Document Specialist)
Processed medical documentation with high accuracy and compliance with healthcare requirements.
Verified insurance eligibility and account records to ensure correct approval of medical supply orders.
Coordinated with healthcare providers to obtain required documentation and reduce processing delays.
2024
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2025
Amazon
(Technical Support Specialist)
Provided remote technical support for Alexa and Echo devices, resolving product and account issues efficiently.
Managed order inquiries, tracking updates, and coordinated with third-party sellers to resolve fulfillment concerns.
Processed returns, refunds, and replacements while ensuring accurate resolution and customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Manage calendars, communications, travel, meetings, and admin tasks to keep priorities organized and running smoothly.
Administrative & E-commerce Support (Shopify, CRM, Email Management)
Manage Shopify orders, tracking, refunds, returns, and vendor coordination for smooth e-commerce operations.