2022
BSMT
University of Cebu Maritime Education and Training Center
More Info About Me
.
"As a seasoned professional, I've excelled as an administrative specialist and customer service representative. With excellent attention to detail and accuracy, organizational prowess, and a customer-centric approach, I'm committed to ensuring operational excellence and client satisfaction. My diverse background equips me with adaptability, administrative efficiency, and effective collaboration. I am eager to contribute my skills to enhance your team's success."
My Skills and Competencies
Email/Inbox Management
Calendar Management
Communication Skill
Files and Data Management
CRM Management
Data Entry
Certificates
My Experience and Education
November 2025
-
April 2026
Agentis AI
(Virtual Assistant)
● Managed outbound sales communication by running targeted SMS campaigns to lead lists, increasing customer response rates by ~30%
● Engaged and qualified inbound and outbound leads via text-based outreach, contributing to a 40% growth in booked appointments
● Converted cold and warm leads into sales opportunities by clearly presenting product value, helping improve lead-to-customer conversion
● Scheduled and confirmed appointments for the sales team
● Maintained and organized lead databases to ensure accurate tracking, improving outreach efficiency and follow-up
March 2024
-
June 2025
Neura Energy
(Admin Assistant)
Generated targeted B2B leads across real estate, logistics, and local trades, increasing qualified lead volume by 70%.
Identified and reached out to decision-makers through LinkedIn, email, directories, and CRM, improving reply rates by 35%.
Implemented structured outreach workflows, reducing manual prospecting time by 50%.
Collaborated with marketing and sales teams to refine targeting strategies, contributing to 30% higher booking conversions.
February 2024
-
August 2025
APXN Property
(Administrative Specialist)
Acted as key liaison between clients and internal teams, improving communication turnaround time by 50%.
Managed contracts, deeds, agreements, and legal documents with 98% accuracy, reducing filing errors.
Maintained property status tracking, improving contract follow-up efficiency by 40% and supporting faster closings.
Negotiated property prices and coordinated contractor workflows, increasing operational efficiency by 30%.
Managed the intake department, reducing processing delays by 45% through improved workflow organization.
Supported marketing activities, contributing to 25% growth in qualified leads through coordinated efforts.
Maintained Office 365 record systems with 95% data consistency, enabling better reporting.
December 2022
-
August 2024
FedEx
(Customer Service Representative)
• Act as liaison
• Provide Service Information
• Answer Questions
• Resolve any emerging problems that our customer accounts might face with accuracy
• Billing
• Providing Invoice
• Provide Customer Service
• Text and Email Customer
• Answer inbound and outbound call
November 2021
-
October 2022
A&R AIRCONDITIONING SERVICES
(Admin Assitant)
Establish and maintain office files and activity logs
Greet customers, answer the telephone, provide
directions or information, and solve routine issues
Maintain inventory of office equipment and supplies
Maintain and update mailing lists; organize and
implement mass mailings
Provide backup support as needed
My Services
EXECUTIVE ASSITANT
"Efficient executive support for seamless operations and success."
Administrative Specialist
"Strong focus on detail with high accuracy and precision."
General Virtual Assistant
"Efficient, responsive, and versatile virtual assistant for all your tasks. Simplify your life with seamless support."
Testimonials
Dan H
He did a great job, was very proactive, and went above and beyond.
Karim A.
Florence has been a pleasure to work with - organized, effective, and communicative. I hope we continue finding more projects to work together on - thank you for all of your help and support!
Fabricio O.
Florence is an exceptional colleague and was a tremendous asset to our company. Thank you for all of the detailed, thoughtful work, communication, and support you provided to the rest of the team.