Hi, I'm Franz

Professional Summary

Hi, I'm Franz, a Remote Back-Operations & Administrative Support Specialist with 4+ years of experience helping US-based teams run smoothly from a distance.

I specialize in end-to-end remote operations: CRM administration, invoicing and billing, scheduling, and cross-team communication that keeps field and back-office operations in sync. I'm highly autonomous, comfortable working EST/graveyard-shift hours, and known for figuring out how systems work so I can make them run better, not just maintain them.

If you need someone reliable to own the operational backbone of your business and who's always looking for ways to streamline it, let's connect.

Franz Barrera
Sibulan, Philippines
franzgbarrera@gmail.com
Freelancer
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Core Qualifications

Here are my areas of competence and expertise
Social Media Management
General Administrative Assistant
Customer Service & Technical Support

Certificates

General Virtual Assistance Training
National Certificate I in Automotive Servicing

Experience and Education

  • EXPERIENCE
  • EDUCATION
2020
College Education

FOUNDATION UNIVERSITY
Dumaguete City, 6200, PH

2018
College Education

SILLIMAN UNIVERSITY
Dumaguete City, 6200, PH

2014
High School Education

INFANT KING ACADEMY
Jimalalud, 6212, PH

February 2025 - August 2026
GO PRO PROFESSIONAL TREE CARE INC.
(Administrative Assistant)

• Perform daily administrative operations for a US-based service company during the EST graveyard shift.
• Manage end-to-end job coordination, processing client invoices and real-time CRM database updates to ensure seamless field operations.
• Serve as the primary communications hub, handling inbound customer inquiries, scheduling, and assist with workflow between the field team and the remote office.

September 2023 - October 2024
ECENTERPRISES GROUP MANILA INC.
(Sales Specialist)

• Drove B2B/B2C revenue growth by analyzing client needs, formulating tailored solutions, and executing targeted sales strategies.
• Cultivated long-term client relationships through consistent follow-up, product education, and proactive account management.

June 2023 - September 2023
NBYCI-NEW BIAN YEK COMMERCIAL, INC. TIRE DIVISION
(Automotive Service Technician - Apprentice)

• Executed precise periodic maintenance on various vehicles, applying strict attention to detail and mechanical troubleshooting protocols.
• Generated detailed diagnostic reports on vehicle conditions, component wear, and safety compliance for management review.

May 2021 - December 2021
THE HALABAGA BISTRO
(Social Media Manager)

• Managed comprehensive social media operations, conceptualizing digital marketing campaigns to drive local customer acquisition.
• Developed and executed strategic content calendars, significantly increasing audience engagement and brand visibility.

April 2020 - December 2020
TI ASSETS LLC
(Virtual Assistant)

• Facilitated remote operations for a US Real Estate investor, managing complex calendar scheduling and appointment logistics.
• Maintained digital infrastructure, organizing virtual files, preparing critical paperwork, and ensuring data accuracy across all platforms.

January 2019 - June 2020
ECENTERPRISES GROUP MANILA INC.
(Customer Service Representative/Specialist)

• Managed high-volume inbound customer communications, capturing complaints and identifying immediate points of resolution.
• Troubleshoot complex queries in real-time while strictly adhering to company quality assurance and operational metrics.

November 2015 - November 2016
LIFESTYLES ASIA PACIFIC PHILS., INC
(Direct Distributor)

Worked as a Direct Sales Agent. Contacting leads and setting up appointments to present company products. Managed stocks and goods with excellent product knowledge. Ensured quality goods were received and established networks with clients and my supplier.

Value Proposition

Here are services I can offer you
Customer & Technical Support

Provide good customer service experience. Help and answer the customer's technical issues and provide solutions.

Remote Administrative Specialist

From a home office, provides professional administrative, technical, or creative (social) assistance to clients.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.


Accomplishments

See my professional achievements

Social Media Manager / Co...

Let's work together !

I am available for freelance projects.
Hire Me

Get in touch!
I am available for full time employment or freelance projects.

Address :
Sibulan,
Philippines
Email :
franzgbarrera@gmail.com


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