BS Travel Management
Our Lady of Fatima University
Hi! I am Frelyn Y. Sanares, but you can call me Lyn for short. I'm 30 years old, happily married, and a proud mother of two adorable kids. I live in Bulacan, Central Luzon, Philippines. I am a dedicated and detail-oriented Virtual Assistant with experience in administrative support, data entry, email management, customer service, internet research, and document organization. I help entrepreneurs and businesses stay organized, save time, and focus on growing their business by delivering accurate, reliable, and efficient support. My goal is to provide exceptional service while ensuring every task is completed with professionalism and care.
I earned my Bachelor of Science in Travel Management from Our Lady of Fatima University. I also completed General Virtual Assistant training, where I developed practical skills in calendar and email management, data entry, internet research, file and document organization, customer support, appointment scheduling, lead generation, and CRM tool. Combined with my strong background in hospitality, I have developed excellent communication, organizational, and multitasking skills. Working in a fast-paced environment taught me how to manage multiple priorities efficiently, pay close attention to detail, solve problems effectively, and remain calm under pressure while consistently providing outstanding customer service. I am adaptable, eager to learn new tools and systems, and committed to maintaining professionalism and confidentiality in every task I handle.
I would love the opportunity to support your business and help streamline your daily operations. If you're looking for a reliable, organized, and proactive Virtual Assistant who is committed to delivering quality work, I'd be happy to discuss how I can contribute to your team. I look forward to connecting with you!
Our Lady of Fatima University
Completed General Virtual Assistant training.
Performed data entry using Google Sheets and Microsoft Excel.
Managed CRM, email, and calendar tasks.
Conducted lead generation and web research using LinkedIn, Snov.io, ContactOut, Apollo.io, and Hunter.io.
Provided administrative support and maintained accurate records.
Used productivity and AI tools to improve workflow efficiency.
Provided exceptional guest service.
Served food and beverages efficiently.
Took accurate orders.
Addressed guest requests promptly.
Maintained cleanliness and safety standards.
Collaborated with the team to ensure excellent service.
Delivered exceptional guest service.
Served light snacks and premium beverages.
Took accurate orders and ensured timely service.
Upsold beverages.
Handled guest requests and resolved concerns.
Maintained cleanliness and service standards.
Worked effectively in a fast-paced team environment.
Provided excellent customer service.
Served beverages efficiently.
Took accurate orders and processed payments.
Upsold menu items and beverages.
Resolved guest concerns professionally.
Assisted guests and provided Forbes Fives Star customer service.
Processed orders and handled cash transactions.
Maintained cleanliness and food safety standards.
Welcomed and assisted hotel guests.
Managed check-in and check-out procedures.
Answered calls and handled guest inquiries.
Processed reservations and payments.
Resolved guest concerns professionally.
Maintained accurate guest records.
Assisted passengers with check-in and boarding.
Verified travel documents and baggage.
Provided customer service and travel assistance.
Resolved passenger inquiries and concerns.
Coordinated with airport and airline staff.
Ensured compliance with airline procedures.
Delivered excellent customer support by handling inquiries, resolving issues, and ensuring a positive client experience.
Search the Internet for information on a wide variety of topics.
Identify and research potential clients and qualify prospects through various online platforms and databases.
Executed targeted email campaigns, nurtured prospects, and booked high-quality appointments.