2010
Bachelor of Multimedia Arts
Asia Pacific College
Hello, I’m Gail.
I’ve been working professionally since 2010, building experience across customer service, digital marketing, social media management, and business operations support. I help brands stay organized, visible, and connected with their audience while keeping day-to-day processes running smoothly.
I previously managed the social media presence of the Filipino Basketball Academy, a well-established basketball training facility in the Philippines. In this role, I handled engagement, appointment coordination, payment processing, customer concerns, content planning and publishing, lead generation, and outreach. My work supported both marketing growth and operational efficiency.
Throughout my career, I’ve also gained experience in team coordination, research and reporting, content editing, event support, QA game testing, and multi-channel client communication. I’m comfortable working independently, taking initiative, and adapting quickly to new systems and tools.
To further expand my capabilities, I completed a bookkeeping internship where I gained hands-on experience with Xero and QuickBooks, strengthening my understanding of financial workflows and backend support.
Tools I work with:
Zendesk, TweetDeck, Calendly, Google Workspace, Microsoft Office, ChatGPT, Trello, Asana, Canva, DaVinci Resolve, Filmora, Xero, QuickBooks, and various mobile editing apps.
I’m always open to meaningful collaborations and opportunities where I can contribute with reliability, initiative, and attention to detail.
My Skills and Competencies
Game Support and Quality Assurance
Social Media Community Management
Content Creation and Video Editing
Administrative and Operational Support
Certificates
My Experience and Education
2021
-
2026
Filipino Basketball Academy
(Social Media Manager)
• Managed multiple client accounts, overseeing content strategy, scheduling, and audience engagement
• Coordinated appointments and processed payment collections with accuracy and timely follow-ups
• Built organized workflow systems using Trello and Google tools to streamline operations
• Created branded content aligned with business goals and audience targeting
2018
-
2020
English Tutor
(Rome Italy)
• Provided one-on-one English tutoring both in-person and online (Pandemic).
2015
-
2017
PuzzleBox BPO Inc.
(Team Lead, Social Media Operations)
• Conducted social listening to monitor brand reputation, audience sentiment, and engagement trends
• Managed teams and delegated tasks to ensure smooth content production and campaign execution
• Led on-site client meetings and handled professional email communication for updates and reporting
• Managed multiple brands across various social media platforms, ensuring consistent branding and messaging
• Oversaw end-to-end social media management, including strategy, scheduling, engagement, and reporting
• Assisted in applicant screening and team assessments to support hiring and performance evaluation
• Performed data gathering and data entry for reporting, analytics, and operational tracking
2013
-
2014
Gumi Asia Pte Ltd
(Game Support, Shift Lead)
• Conducted game testing and quality assurance, identifying bugs and submitting detailed reports to improve gameplay performance
• Audited in-game currency discrepancies (gems) and investigated player account issues to ensure accuracy and fairness
• Managed team workflows and task delegation to maintain productivity and KPI targets
• Handled customer support tickets via Zendesk, resolving in-game and Facebook inquiries while meeting performance metrics
• Participated in applicant screening and team performance assessments
• Contributed to startup growth as part of the second-generation pioneer team
• Assisted in developing Standard Operating Procedures (SOPs) to streamline operations and improve team efficiency
2010
-
2012
Joymax Global Services *Ceased Operations
(Ticket Consultant | Game QA and Moderator)
• Managed customer tickets through an internal ticketing system, ensuring timely and accurate issue resolution
• Provided player support by troubleshooting technical and account-related concerns
• Conducted game quality assurance testing, identifying bugs and submitting structured reports to the development team
• Moderated in-game activities and community interactions to maintain a positive and safe player environment
• Maintained accurate records through data entry and documentation to support operational tracking
My Services
Social Media Management
Scheduling, engagement, and growth strategies for Meta (Facebook & Instagram) and other platforms.
Content Creation & Video Editing
Basic Content Creation using Canva and CapCut. Video Editing using Filmora or DaVinci Resolve.
Administrative & Operational Support
Email management, appointment scheduling, payment coordination, and process organization.
Gaming Industry Support & QA Testing
Player support, bug reporting, game testing, and community moderation.
Customer Service & Client Support
Responding to inquiries, resolving complaints, and ensuring positive client experiences via email or chat