2016
Bachelor of Science in Electronics and Communications Engineering
Polytechnic University of the Philippines
Professional Summary
Hello, I’m Gemma, a Certified and trained General Virtual Assistant with experience in customer service, basic Shopify support, and administrative tasks. I specialize in handling customer inquiries with clear, polite, and timely communication, ensuring a positive and professional customer experience. I have a working knowledge of Shopify, including order checks, refunds, promotions, and basic product uploads.
I’m highly organized and detail-oriented, with familiarity in data entry, record management, and basic bookkeeping tasks to maintain accurate and well-organized records. I’ve also supported brands through social media management, including content scheduling, post management, and community engagement across platforms such as Instagram and Facebook.
Adaptable and quick to learn, I’m committed to providing reliable support that helps businesses run smoothly and efficiently.
Professional Skills
Content Creation and Platforms Expertise
Social Media Calendar Planning
Technical, administrative, and analytical skills in data Entry
Quickbook skills
Accuracy and attention to detail
Bookkeeping
Certificates
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Field of Expertise and Academic Background
2024
-
Present
Freelancer
(E-commerce, Admin & Customer Service Virtual Assistant)
Customer Service Specialist (Virtual Assistant)
Responded to customer inquiries via email, providing timely and accurate
solutions.
Managed returns, refunds, and order-related issues for e-commerce clients.
Handled administrative tasks such as scheduling, data entry, document
organization, and reporting.
Escalated complex issues to senior team members while maintaining
professional communication.
Collaborated with teams to ensure customer satisfaction and smooth workflow
operations.
2022
-
2023
Shimadzu Philippines Inc
(Senior Quality Engineer - Head of Weights Management (WM) and Measuring Equipment Calibration Control Section ( MECCS))
Supervise team leaders, staffs members and weights evaluator
Provide trainings related with precision weights
Coordinate schedule of calibrations and evaluation of weights, and measuring tools and equipment
Create work instructions and guidelines
Prepare budget and quality plan
2016
-
2022
Shimadzu Philippines Manufacturing Inc.
(Final and Adjustment Inspection Engineer)
• Supervised team leaders and inspectors
• Create and revise work instructions of member based on drawing requirements
• Provide countermeasures for rejects and claims to avoid recurrence
• Prepare quality plan, budget plan for manpower's target, output and overtimes compare to standard time
My Services
Bookkeeping
Quickbooks Online, Financial Analysis, Bookkeeping, and Billing. Record and monitor financial transactions.
E-commerce and Customer Service Assistant
E-commerce and customer service assistant with Shopify basics, email support, order tracking, refunds, and admin tasks.
Data Entry
Transfer information / data to computer database. Maintain and manage records.
Social Media Management
Focused on both organic growth and paid campaigns, tailored to drive brand awareness, customer engagement, and sales.
Testimonial
Testimonials
Eric O. Guray
It is a good appreciation that I write this testimony for Gemma Sebuc who has been an invaluable member of our Company.
From the outset, she demonstrated a strong work ethic, reliability, and a commitment to excellence and exceeded expectations. In her role as Senior Production Engineer in Shimadzu Philippines Manufacturing Inc. handling Weighing Instrument Dept. Final Adjustment Inspection Sections always delivering good quality results while meeting deadlines.
What truly sets Gemma Sebuc apart is her proactive attitude and willingness to go above and beyond. Whether taking initiative on new projects, offering support to colleagues, or finding creative solutions to complex problems, she consistently contributes to a positive and productive work environment.
Gemma Sebuc is also a good communicator and a collaborative team player. She build strong relationships across departments and maintain a respectful, professional demeanor even under pressure.
I have no doubt that Gemma Sebuc will be a valuable asset wherever she go in the future, and I wholeheartedly recommend her for any opportunity that comes her way.