2013
BS in Business Administration
STI College Bacoor
Your Virtual Partner in Success
Hi! I’m Geneveve Tabaco, a 34-year-old highly motivated and detail-oriented professional based in the Philippines. I am a proud parent of two young children and thrive in environments where precision, efficiency, and adaptability are key. I am deeply committed to providing reliable, high-quality support to businesses and professionals, and I take pride in my strong work ethic, excellent organizational skills, and ability to manage multiple priorities without compromising on quality.
I hold a solid background in administrative and operational processes, having worked extensively with invoice processing, documentation, and data validation. My professional experience spans roles such as Administrative Specialist, Invoice Processing Coordinator, and Assistant to Managers, where I honed skills in email and calendar management, client communication, data organization, and workflow optimization. I am comfortable collaborating in both remote and in-office settings and excel at problem-solving, multitasking, and working independently with minimal supervision.
I also have hands-on experience in process documentation and SOP creation, ensuring that operations run smoothly and consistently. My strengths lie in attention to detail, clear communication, and streamlining repetitive tasks to save time and reduce errors.
If you’re seeking a dedicated, proactive, and results-driven Virtual Assistant who treats your business like her own, let’s work together! I can help you simplify operations, reduce stress, and improve efficiency so your business can focus on growth and success. Message me today, and let’s start making your business run smoother and smarter.
My Skills and Competencies
Customer service excellence
Email, Calendar & Schedule Management
Time Management & Attention to Detail
Problem-Solving & Multitasking
Report Preparation & Documentation
Adaptable to fast-paced environments
Remote Work & Independent Task Handling
Virtual & Administrative Assistance
Client Communication & Relationship Management
Certificates
×
![]()
My Experience and Education
2023
-
2026
Frelancer
(Project Specialist)
As a Project Specialist, I manage projects from start to finish, coordinate team activities, handle emails and schedule meetings, track progress, resolve issues, and ensure timely completion while maintaining proper documentation.
2021
-
2023
Cognizant Philippines
(Virtual Assistant)
Streamline daily operations by managing administrative tasks, resolving shipment disputes, coordinating with stakeholders, and auditing data to ensure accurate and timely invoicing.
2020
-
2021
SwanLeap
(Encoder)
Encoded and processed scanned invoices in the TMS for multiple accounts within the company, ensured data accuracy, and managed filing of disputes and claims while coordinating with stakeholders to resolve invoice issues efficiently.
2018
-
2020
Iqor Philippines
(Customer Service Associate)
Started as a Welcomer Agent, making outbound calls to new customers to ensure service satisfaction and provide assistance, then promoted to Customer Service Representative (CSR) handling up to 70 inbound calls daily, resolving diverse customer concerns, and recognized multiple times as a top-performing agent. After six months, advanced to Wireless Number Portability (WNP) Agent, serving as a tri-skilled representative handling high-volume calls across Customer Service and Dealer Support Group (DSG) queues, assisting customers in transferring their existing numbers while maintaining high service standards.
2013
-
2017
Jollibee Foods Corporation
(Manager)
Started as Production Manager, overseeing daily operations, managing inventory and stock availability, and ensuring timely product preparation, then trained as Assistant Production Quality Manager, maintaining product quality standards, while also cross-trained as Service Manager to resolve customer complaints and ensure excellent service. Additionally, responsible for hiring and training staff, ensuring employees are fully equipped, compliant with legal requirements, and properly trained to deliver high-quality performance.
2007
-
2013
Jollibee Foods Corporation
(Crew)
Started working at 17y.o as a Jollibee Crew handling cashier duties and assisting customers with their orders, then cross-trained as Product Controller, leading kitchen operations to ensure fast, high-quality, and standard-compliant products. Hired as a company scholar, which enabled me to sustain and complete my college education, and became the first scholar in our branch to graduate and be immediately promoted to Manager upon completion.
My Services
Scheduling & Coordination Services
Appointment scheduling, bookings, calendar coordination, and clear communication to keep teams organized and on track.
Customer & Client Support
Responding to inquiries, follow-ups, and maintaining relationships.
Data Entry & Document Management
Handling spreadsheets, invoices, and digital filing.
Email & Inbox Management
Sorting, prioritizing, and responding to emails efficiently.
Project & Task Coordination
Tracking progress, following up, and ensuring deadlines are met.